Service Manager: Human Capital

PPS Recruitment; Centurion; On-site; ZAR 350,000 - 700,000; Full time

Job summary

PPS Healthcare Administrators is seeking a skilled Service Manager: Human Capital in Centurion to lead the HR function with a focus on strategy and hands-on execution.

The role requires guiding managers and employees, driving people initiatives, and delivering reliable HR guidance across the business while balancing strategic thinking with operational delivery.

Qualifications

• Grade 12; 3 to 5 years in a general HR environment.
• Strong advisory capabilities and HR guidance.

Responsibilities

• Lead and support HC team to deliver the HC strategy.
• Manage absenteeism, disciplinary and grievances, wellbeing and employee relations.
• Oversee recruitment and retention, and development initiatives.
• Provide advice on benefits and employee development.
• Maintain accurate HR records and reporting.

Skills

Interpersonal skills

Advisory communication

Strategic input

People management

Change management

Planning & organising

Time management

Decision making

Record keeping

Public speaking

MS Office

Medical Administration system

Excel

Legislation knowledge

Education

Grade 12

Tools

MS Office

Medical Administration system

Excel

Job description

PPS Healthcare Administrators is looking for a skilled and solutions-focused Service Manager: Human Capital to join our Human Capital team in Centurion.

This is an exciting opportunity for an HR professional who can balance strategic thinking with hands-on operational delivery. You will work closely with managers and employees across the business, provide trusted HR guidance and help drive people initiatives that support organisational success.

Qualifications and Experience:

• Grade 12
• 3 to 5 years experience in a general Human Resources environment.

Knowledge and Skills:

• Excellent interpersonal skills.
• Superb communication skills honed in advisory roles.
• Ability to represent the Human Capital function as part of the bigger business picture.
• Ability to advice and support managers on all aspects of people management and development.
• Capability to interact with people at all levels.
• Good planning and organising skills.
• Excellent time management and the ability to prioritise.
• Good problem-solving abilities and the capability to make good decisions.
• Strong administrative skills such as record keeping and updating of files.
• Must be able to give strategic input at departmental level.
• Have the ability to speak publicly and give presentations.
• Ability to drive change.
• Ability to multitask.
• Must have strong communication skills.
• Must be computer literate (MS Office and Medical Administration system).
• Strong understanding of applicable legislation.
• A professional and commercial approach to HR, with the ability to deliver high employee satisfaction, appropriate development and reward for individuals.
• Excellent Excel skills will be an advantage.

Duties and Responsibilities

• Direct and support the Human Capital team to deliver on the comprehensive Human Capital strategy of the business:
  • Nurture and develop a motivated HC Team to meet business requirements.
  • Develop the collective knowledge of the HC team to handle complex and crisis situations arising due to a dynamic and changing business environment.
• Managing absenteeism, disciplinary and grievances issues, general employee wellbeing and employee relations matters:
  • Implementation of new HC policies, procedures and processes;
  • Ensure all company policies and procedures are up to date and in line with current applicable legislation. Ensure line managers are up to date with changes to any policies.
• Measure employee satisfaction and identify areas that require improvement.
• Performance Management - Coaching of managers on performance management issues and processes.
• Managing the recruitment and retention process which includes talent and succession development:
  • Taking overall responsibility for recruitment activities and campaigns;
  • Implementation of recruitment plans agreed with business unit managers;
  • Take adequate measures to retain good employees.
• Provide advice and support to employees regarding company benefits.
• In conjunction with the Executive Human Capital, work with senior managers to provide them with coaching and advice on all people related issues:
  • Plan and execute suitable interventions to boost staff morale;
  • Provide employee development and counselling assistance to employees /team members to enhance employee performance and productivity.
• Have an updated repository of job descriptions for all roles in the organization along with measurable performance indicators for each role.
• Maintain employee records and files in order for ease of reference.
• Accurate, recent and detail reporting to support business growth and create awareness of risks. This includes:
  • Leave administration: Responsible for employee leave management.
  • Employment Equity: Updating and management of statistics in annual statutory reports – preparation and submission of reports to the Transformation Committee.
  • Ensure overall management and maintenance of personnel related documentation and make sure that personnel files are kept up to date and documents are filed correctly;
  • Co-ordinate the processing of all pension and provident fund claims associated with death benefits, disability claims, funeral benefits and retirement;
  • Management of Exit interviews and Follow-up interviews with new employees.
  • Update/Maintain relevant monthly statistics and reports.
• Form part of HR projects when required.