Service Engineer

Tetra Pak; Johannesburg; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Flexible working arrangements

Global learning & development

Job summary

Tetra Pak is seeking a Service Engineer in Johannesburg to lead field service delivery, troubleshoot complex issues, and train operators to improve efficiency. You will support contract performance and ensure safety and quality standards across customer sites in South Africa.

As part of the Customer Service Operations team, you will travel to facilities, maintain equipment, and contribute to service improvements while upholding our commitment to food safety and reliable operations.

Qualifications

• Up to 3 years’ experience in maintenance, service, or installation within an industrial/manufacturing environment.
• N6/National Diploma or Trade Test in Electrical, Mechanical, Instrumentation, Millwright, or equivalent technical qualification.
• Foundational mechanical, electrical, and basic automation knowledge with exposure to industrial equipment installation and troubleshooting (PLC/drive systems advantageous).
• Commitment to health and safety standards; Food & Beverage industry experience beneficial but not mandatory.
• A valid driver’s license.
• Ability to travel up to 75% of the time.
• Intermediate level of English (written and verbal).
• A proactive, customer-first mindset.

Responsibilities

• Travel to customer sites to perform preventive and corrective maintenance, troubleshooting, and installations.
• Analyze technical issues and elevate when needed using standard operating processes.
• Train customer operators and support production efficiency.
• Monitor service contracts and contribute to business development.
• Ensure compliance with safety, food quality, and reporting standards.
• Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery.
• Maintain a clean, safe work environment.
• Follow all safety protocols in accordance to OHS and Tetra Pak safety regulations and promote a safe working culture in the team.

Skills

Customer-focused mindset

English proficiency (intermediate)

Travel readiness (75%)

Education

N6/National Diploma or Trade Test in Electrical, Mechanical, Instrumentation, Millwright, or equivalent

Tools

PLC/drive systems

Job description

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of - for food, people and the planet.

Job Summary

As a Service Engineer, you'll lead the charge in delivering high-quality service to our customers. From troubleshooting complex issues to training operators and supporting contract performance, you'll play a key role in ensuring our equipment and our customer relationships run smoothly.
As a part of our Customer Service Operations team, you will be first in the field to maintain food processing and packaging equipment at our customers' facilities. As someone who prides themselves on getting to the root of the problem, you'll be part of the mission to keep food production going for hundreds of millions of people in more than 160 countries. Our equipment is a crucial part of the food processing and packaging industry. That's why keeping it maintained to its optimum performance is a huge priority, not only for us but for our customers and the communities they serve.

What you will do

• Travel to customer sites to:
  • Perform preventive and corrective maintenance, troubleshooting, and installations
  • Analyze technical issues and elevate when needed using standard operating processes
  • Train customer operators and support production efficiency
• Monitor service contracts and contribute to business development
• Ensure compliance with safety, food quality, and reporting standards
• Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery
• Maintain a clean, safe work environment
• Follow all safety protocols in accordance to OHS and Tetra Pak safety regulations and promote a safe working culture in the team

We believe you have

• Up to 3 years’ experience in maintenance, service, or installation within an industrial/manufacturing environment.
• N6/National Diploma or Trade Test in Electrical, Mechanical, Instrumentation, Millwright, or equivalent technical qualification.
• Foundational mechanical, electrical, and basic automation knowledge, with exposure to industrial equipment installation and troubleshooting (PLC/drive systems advantageous).
• Commitment to health and safety standards; Food & Beverage industry experience beneficial but not mandatory.
• A valid driver's license
• Ability to handle multiple stakeholders with a customer focused mindset
• Ability to travel up to 75% of the time
• Intermediate level of English (written and verbal)
• A proactive, customer-first mindset

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

This job posting expires on 21st Oct 2026.

If you have any questions about your application, please contact Fizza Ikram.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.