Service Manager Development

Oxyon People Solutions; Johannesburg; On-site; ZAR 420,000 - 660,000; Full time

Job summary

A leading workforce solutions provider in Johannesburg seeks a candidate for training and development management. This role involves developing training plans and managing service technicians in the packaging or beverage industry. The ideal candidate has a national or technical diploma in Mechanical or Electrical, along with over 5 years of team management experience. Strong administrative and communication skills are essential, and SAP familiarity is a plus. Join a dynamic team committed to excellence in service delivery.

Qualifications

• Minimum of 5 years of team management experience with a team of 10 or more people.
• Technical knowledge of machinery in the packaging or beverage industry.
• Proven track record of personnel development and exposure to apprenticeship programs.
• Technical knowledge of machinery within the packaging or beverage industry.
• SAP experience.
• MS Office.
• Strong communication and relationship management skills.

Responsibilities

• Develop training and development plans for service technicians and trainers.
• Prepare technicians for interventions, reviewing reports and providing feedback.
• Manage Personal Time Off and support Standby processes.
• Review intervention reports and timesheets and provide improvement feedback to technicians.
• Develop and continuously improve onboarding procedures for new joiners including PPE, IT equipment, tools, clothing, etc.
• Issue, audit and record all tools required by technicians.
• Assist Safety Office in selecting PPE and clothing for service technicians.
• Collaborate with HR on the Exit process for service technicians, including asset return and documentation.
• Manage personal time off (leave) for the team.
• Attend to standby support as per Standby Procedure.
• Provide performance and functional management for allocated Service Technicians/Trainers and feedback to stakeholders.
• Involve in hiring of new staff within the team.
• Coordinate with Dispatchers and PMs on allocation and utilization of KSA technicians for skills development.
• Engage in personal development with direct line manager.

Skills

Team management

Strong communication skills

Interpersonal skills

SAP experience

Analytical problem-solving

Education

National or Technical Diploma in Mechanical or Electrical

Trade Certificate

Tools

MS Office

Job description

Duties

• Development of training and development plans for service technicians and trainers with clear budget requirements and timelines
• Business strategy for Academy with Capex requirements and return on investments
• Preparation of technicians/trainers together with Dispatcher before they attend an intervention.
• Review of intervention reports and timesheets submitted by the technician attending the intervention, provide feedback of improvement areas to the technicians
• Develop and continuously improve the Onboarding procedure for new joiners, this includes PPE, IT equipment, tools, clothing etc.
• Issue, audit and record all tools required by the technicians
• Assist the Safety Office in selecting and issuing appropriate PPE and clothing for Service Technicians
• Facilitate along with HR the Exit process of a Service Technician, to ensure a smooth exit. This should include but is not limited to, transducer and tool return, outstanding S&T’s, service reports, timesheets and reason for exit.
• Personal Time Off (leave) management
• Attend to Standby Support as per the Standby Procedure.
• Performance and functional management for their allocated Service Technicians/Trainers, including relevant feedback to Stakeholders.
• Active involvement in the hiring of all new staff within their team.
• Collaborative engagement with Dispatchers and PM’s regarding the allocation and utilization of KSA technicians, which will allow for broader skills development.
• Proactive participation in personal development along with direct line manager

Experience & Qualification Requirements

• National or Technical Diploma in Mechanical or Electrical with a Trade Certificate
• Team management experience for a minimum of 5 years with a team of 10 or more people
• Technical knowledge of machinery within the packaging or beverage industry
• SAP experience
• MS Office
• Strong communication and relationship management skills

Advantageous

• 12 years technical experience in the Packaging or Beverage industry
• Proven track record of personnel development, and exposure to Apprenticeship Programs
• Interpersonal and negotiation skills
• Customer orientated and able to drive and adapt to change
• Sense of urgency and analytical problem-solving skills (root cause analysis)
• Basic Project Management experience