Service Engineer

Tetra Pak; Cape Town; Sur place; ZAR 320 000 - 460 000; Plein temps

Résumé du poste

Tetra Pak in South Africa is seeking a Service Engineer to deliver high-quality on-site service, troubleshoot complex equipment, train operators, and support contract performance. You will help ensure uptime and strengthen customer relationships across multiple sites.

Responsibilities include preventive and corrective maintenance, fault analysis, and collaboration with customers to improve production efficiency, while adhering to safety standards and Tetra Pak procedures.

Qualifications

• Up to 3 years’ experience in maintenance, service, or installation within an industrial/manufacturing environment.
• N6/National Diploma or Trade Test in Electrical, Mechanical, Instrumentation, Millwright, or equivalent technical qualification.
• Foundational mechanical, electrical, and basic automation knowledge, with exposure to industrial equipment installation and troubleshooting (PLC/drive systems advantageous).
• Commitment to health and safety standards; Food & Beverage industry experience beneficial but not mandatory.
• A valid driver’s license
• Ability to travel up to 75% of the time
• Intermediate level of English (written and verbal)
• A proactive, customer-first mindset

Responsabilités

• Travel to customer sites to perform preventive and corrective maintenance, troubleshooting, and installations.
• Analyze technical issues and escalation when needed using standard operating processes
• Train customer operators and support production efficiency

Connaissances

Customer-focused mindset

Willingness to travel

English proficiency

Formation

N6/National Diploma or Trade Test

Outils

PLC/drive systems knowledge

Description du poste

Job Summary

As a Service Engineer, you’ll lead the charge in delivering high-quality service to our customers. From troubleshooting complex issues to training operators and supporting contract performance, you’ll play a key role in ensuring our equipment—and our customer relationships—run smoothly.

Job Description

As a part of our Customer Service Operations team, you will be first in the field to maintain food processing and packaging equipment at our customers’ facilities. As someone who prides themselves on getting to the root of the problem, you’ll be part of the mission to keep food production going for hundreds of millions of people in more than 160 countries. Our equipment is a crucial part of the food processing and packaging industry. That’s why keeping it maintained to its optimum performance is a huge priority, not only for us but for our customers and the communities they serve.

What You Will Do

• Travel to customer sites to:
  • Perform preventive and corrective maintenance, troubleshooting, and installations
  • Analyze technical issues and escalation when needed using standard operating processes
  • Train customer operators and support production efficiency
• Monitor service contracts and contribute to business development
• Ensure compliance with safety, food quality, and reporting standards
• Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery
• Maintain a clean, safe work environment
• Follow all safety protocols in accordance to OHS and Tetra Pak safety regulations and promote a safe working culture in the team

Profile Description

We believe you have

• Up to 3 years’ experience in maintenance, service, or installation within an industrial/manufacturing environment.
• N6/National Diploma or Trade Test in Electrical, Mechanical, Instrumentation, Millwright, or equivalent technical qualification.
• Foundational mechanical, electrical, and basic automation knowledge, with exposure to industrial equipment installation and troubleshooting (PLC/drive systems advantageous).
• Commitment to health and safety standards; Food & Beverage industry experience beneficial but not mandatory.
• A valid driver’s license
• Ability to handle multiple stakeholders with a customer focused mindset
• Ability to travel up to 75% of the time
• Intermediate level of English (written and verbal)
• A proactive, customer-first mindset

We Offer

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

This job posting expires on 15th October 2026.

If you have any questions about your application, please contact Fizza Ikram.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.