Service Desk Engineer - On-Site IT Support & Growth

Hollybank Trustees Ltd; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Benefits offered by this job

15 days leave plus one volunteer day

Medical aid allowance

Retirement annuity allowance with -4% employer contribution

Social events throughout the year

Technology Loans

Long service leave

Reward and recognition awards

Job summary

Hollybank Trustees Ltd in Cape Town is seeking a Service Desk Engineer to provide exceptional IT support and solve technical challenges. The role focuses on delivering 1st line support, managing tickets, and collaborating with other engineers to ensure service level agreements are met. Candidates should have strong customer service skills, experience in IT Service Desk environments, and knowledge of networking and Windows Server. Benefits include 15 days leave, medical aid allowance, and professional development opportunities.

Qualifications

• Strong customer service and communication skills.
• Ability to prioritise and manage workload in a fast-paced environment.
• Proactive problem-solving approach and attention to detail.

Responsibilities

• Providing 1st line telephone and technical support across a wide range of technologies.
• Managing and resolving support tickets efficiently.
• Collaborating with 2nd Line and Escalation Engineers to meet SLAs.

Skills

Customer service skills

Problem-solving

Networking knowledge

Experience in IT Service Desk environments

Education

Matric (Grade 12) or equivalent

IT-related tertiary qualification (Diploma or Certificate)

Tools

Office 365

Windows Server environments (2008–2016)

Ticketing systems

Job description

Hollybank Trustees Ltd in Cape Town is seeking a Service Desk Engineer to provide exceptional IT support and solve technical challenges. The role focuses on delivering 1st line support, managing tickets, and collaborating with other engineers to ensure service level agreements are met. Candidates should have strong customer service skills, experience in IT Service Desk environments, and knowledge of networking and Windows Server. Benefits include 15 days leave, medical aid allowance, and professional development opportunities.