Service Delivery Lead: Scale Elite VA Placements

InsideOut; South Africa; On-site; ZAR 460,852; Full time

Job summary

A leading recruitment firm in South Africa is looking for a Service Delivery Lead to drive the success of their client delivery engine. This role involves leading teams to ensure efficient execution of client searches with a focus on quality. Candidates should have 3-5+ years of experience in service delivery, demonstrated leadership capabilities, and strong communication skills. The position offers a full-time employment opportunity and the chance to make significant impacts in the staffing and recruiting industry.

Qualifications

• 3-5+ years of experience leading service delivery teams in recruiting.
• Ability to drive results through team leadership, not individual execution.
• Disciplined operational approach with a focus on processes and standards.

Responsibilities

• Own all active searches across client accounts.
• Monitor timelines, shortlist quality, and pipeline health.
• Provide weekly updates to the founder and Ops Manager.

Skills

Team leadership

Operational efficiency

Communication skills

Conflict resolution

Stakeholder management

Tools

Asana

GoHighLevel

Google Workspace

Loom

Job description

A leading recruitment firm in South Africa is looking for a Service Delivery Lead to drive the success of their client delivery engine. This role involves leading teams to ensure efficient execution of client searches with a focus on quality. Candidates should have 3-5+ years of experience in service delivery, demonstrated leadership capabilities, and strong communication skills. The position offers a full-time employment opportunity and the chance to make significant impacts in the staffing and recruiting industry.