Remote SAP Service Delivery Leader

K5 Business; Durban; Hybrid; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading consulting firm is seeking a Service Delivery Lead based in Durban. This senior role requires a client-centric leader with a strong focus on service delivery, accountability, and exceptional communication skills. The candidate should have proven experience in service delivery or client engagement, particularly in SAP consulting services. The position offers flexibility with remote work while requiring monthly onsite client visits. This is an opportunity to shape how services are delivered and build long-term client partnerships.

Qualifications

• Proven experience in senior service delivery or account leadership.
• Experience in SAP consulting services is strongly preferred.
• Strong understanding of service governance and SLAs.

Responsibilities

• Take full accountability for service delivery outcomes.
• Act as a senior escalation point and manage difficult conversations.
• Own service delivery standards and processes.

Skills

Exceptional written and verbal communication skills

High emotional intelligence

Strong client-facing maturity

Calm under pressure

Attention to detail

Education

Tertiary qualification in IT, Business, or related field

Job description

A leading consulting firm is seeking a Service Delivery Lead based in Durban. This senior role requires a client-centric leader with a strong focus on service delivery, accountability, and exceptional communication skills. The candidate should have proven experience in service delivery or client engagement, particularly in SAP consulting services. The position offers flexibility with remote work while requiring monthly onsite client visits. This is an opportunity to shape how services are delivered and build long-term client partnerships.