Contact Centre Team Lead — Drive Omnichannel Excellence

Paracon; Sandton; On-site; ZAR 420,000 - 540,000; Full time

Job summary

A leading recruitment agency in South Africa seeks to hire a skilled IT Recruitment Magician to lead a customer service team in order to meet targets. This full-time role requires an NQF5 Certificate in Customer Service and 2 years of experience in a contact centre environment. Key responsibilities include managing team performance and ensuring effective communication and results delivery. Candidates should possess excellent communication skills, time management abilities, and proficiency with MS Office.

Qualifications

• Essential 2 years' experience in an omnichannel customer service contact centre environment.
• Desired 3 years' experience in an omnichannel customer service contact centre environment.

Responsibilities

• Lead and manage a team to achieve targets.
• Facilitate necessary actions to meet job requirements.

Skills

Excellent verbal and written communication skills

Time Management

Delivering results and meeting customer and team expectations

Analysing

Deciding and initiating action

Presenting and communicating information

MS Office and PC literate

Writing and reporting

Working with people

Education

NQF5 Certificate in Customer Service

National Diploma (NQF level 6) in Customer Service

Job description

A leading recruitment agency in South Africa seeks to hire a skilled IT Recruitment Magician to lead a customer service team in order to meet targets. This full-time role requires an NQF5 Certificate in Customer Service and 2 years of experience in a contact centre environment. Key responsibilities include managing team performance and ensuring effective communication and results delivery. Candidates should possess excellent communication skills, time management abilities, and proficiency with MS Office.