Service Consultant: Digital Support

Discovery Limited; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Discovery Limited in Johannesburg is seeking a Service Consultant: Digital Support to assist Group users with technical issues across digital platforms.

You will troubleshoot, guide on tools and features, help set up and secure accounts, and log incidents for resolution. 1 year call centre experience preferred; matric is required.

Qualifications

• Matric is required.

Responsibilities

• Assist customers with troubleshooting technical issues via all digital platforms.
• Provide information and recommendations regarding digital tools/ features, applications, and services.
• Help customers set up, manage, and secure their accounts across various platforms.
• Offer guidance on the use of digital tools/ features and platforms to enhance user experience.
• Log, track, and resolve queries/ incidents related to technology malfunctions and customer concerns.

Skills

Communication

Empathy

Problem solving

Technical Skills

Resilience

Time management

Education

Matric

Job description

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Service Consultant: Digital Support

Business Unit: Discovery Central Services

Function: Call Center / Contact Center

Date: 16 Oct 2026

Job Summary

Providing expert assistance and solutions for Discovery Group users, including but not limited to Members, Financial Advisors, HealthCare Professionals and Employers experiencing technical issues or needing guidance with digital products and/ or services.

Key Responsibilities

• Assist customers with troubleshooting technical issues via all digital platforms.
• Provide information and recommendations regarding digital tools/ features, applications, and services.
• Help customers set up, manage, and secure their accounts across various platforms.
• Offer guidance on the use of digital tools/ features and platforms to enhance user experience.
• Log, track, and resolve queries/ incidents related to technology malfunctions and customer concerns.

Skills

• Communication
• Empathy
• Problem solving
• Technical Skills
• Resilience
• Time management

Qualifications

Matric

Work Experience

Minimum 1-year Call Centre / Customer Service experience.

EMPLOYMENT EQUITY The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.