Service Advisor

Ann Swann Personnel; Middelburg; Presencial; ZAR 167 000 - 257 000; Tempo integral

Resumo da oferta

Ann Swann Personnel in South Africa seeks a Service Advisor for an automotive service provider. The role focuses on delivering excellent customer experiences, managing the service process, and upholding the Customer Charter.

You will handle workshop planning, invoicing, and act as liaison between customers and dealership while supporting technicians and workshop admin. Applicants should have Grade 12/N3, an Administration Diploma is an advantage, and at least two years of workshop admin

Qualificações

• Grade 12 / N3 with strong administration experience.
• Administration Diploma is an advantage.
• Minimum 2 years of administration in a workshop environment.

Responsabilidades

• Handle customer satisfaction and complaints.
• Plan workshop utilization capacity.
• Prepare for retail invoicing, internal invoicing, and claims handling.
• Open and process job cards for repairs, maintenance, and service.
• Transfer information from job card to computer system accurately.
• Close job cards and monitor work in progress.
• Liaise between customer and client.
• Assist Technicians.
• Assist with workshop administration duties.
• Check and maintain maintenance parts store.
• Assist with Health & Safety requirements of the branch.
• Regularly check Company vehicles as per policy.

Conhecimentos

Communication

Planning

Organizing

Customer service

Accuracy

Time management

Retail mindset

Negotiation

Formação académica

Grade 12 / N3

Administration diploma

Descrição da oferta de emprego

Reference: JHB001892-BP-1

Are you passionate about providing exceptional customer service in the automotive industry? Our client, a leading name in automotive servicing, is seeking a dedicated Service Advisor to play a key role in delivering outstanding customer experiences. As a Service Advisor, your main objective will be to uphold the Customer Charter, ensuring high customer satisfaction and optimized aftermarket profitability. You'll also be responsible for ensuring that dealership operations align with the client's process, particularly in the phases of 'Planning,' 'On Arrival,' and 'Dealer to customer and follow-up.'

Duties & Responsibilities

Job Objectives

• Customer satisfaction and complaint handling.
• Planning the workshop utilization capacity.
• Calculation & preparation for retail invoicing, internal invoicing, and claim handling.
• To open and process job cards for repairs, maintenance, and service.
• To transfer all relevant information from job card to computer system accurately.
• To close job cards and monitor work in progress.
• To be the liaison person between the customer and client.
• To assist Technicians.
• To assist with the Workshop administration duties.
• To check and maintain maintenance parts store.
• To assist with Health & Safety requirements of the branch.
• To conduct regular checks on Company vehicles as per the company policy.

Qualifications & Job Experience

Qualifications & Job Experience

• Grade 12 / N3.
• Administration Diploma (an advantage).
• 2-years minimum strong administration in a workshop environment.

Key Competencies

Key Competencies

• Good verbal and written communication skills.
• Ability to plan and organize.
• Good customer service skills.
• Accuracy and attention to detail.
• Ability to work under pressure.
• Good time management.
• Commercial/ Retail mindset.
• Relating/Negotiating.

Package & Remuneration

Monthly