Senior Water Sports Activity Coordinator

Placements24; Mossel Bay; Hybrid; ZAR 480,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Seasonal bonuses

Accommodation provided or subsidies

Staff meals

Training and development

Employee discounts

Job summary

Placements24 in Mossel Bay, Western Cape, seeks a Senior Water Sports Activity Coordinator to oversee planning, execution and safety of all water sports, leading instructors and guides, managing equipment and ensuring guest satisfaction.

The role requires strong leadership, safety discipline, and excellent customer service, with responsibilities spanning scheduling, incident response, program development, and collaboration with resort teams to deliver memorable coastal experiences.

Qualifications

• Minimum 4 years in managing water sports operations or leading recreational activities.
• Strong knowledge of water sports and associated risks and safety procedures.
• Mandatory lifesaving, first aid, and CPR certifications.
• Experience supervising and training staff.

Responsibilities

• Oversee daily water sports operations (kayaking, paddleboarding, snorkeling, jet skiing).
• Develop safety procedures and ensure regulatory compliance.
• Lead, train, and mentor water sports staff.
• Perform equipment checks and maintenance.
• Schedule activities and staff to meet demand.
• Deliver guest service and safety briefings.
• Respond to incidents and emergencies, including first aid.
• Coordinate with other departments for seamless guest experience.
• Maintain records of participation, equipment status, and incidents.
• Develop new water sports programs and guest experiences.
• Keep equipment storage and facilities organized.
• Stay updated on industry best practices.

Skills

Water sports operations management

Staff supervision

Safety procedures

Customer service

Emergency response

Equipment maintenance

Communication skills

Job description

About the Role

Our client, a premier beachfront resort situated in the picturesque coastal town of Mossel Bay , Western Cape, is seeking an energetic and experienced Senior Water Sports Activity Coordinator. This vital role involves overseeing the planning, execution, and safety management of all water sports activities offered to guests, ensuring an exceptional and memorable experience. The coordinator will lead a team of instructors and guides, manage equipment inventory and maintenance, and ensure adherence to all safety regulations. This position is perfect for an individual passionate about aquatic recreation and customer service within the thriving Leisure & Sports industry in the Western Cape .

Key Responsibilities

• Supervise and manage the daily operations of all water sports activities, including but not limited to kayaking, paddleboarding, snorkeling, and jet skiing.
• Develop and implement comprehensive safety procedures and protocols for all water sports, ensuring compliance with industry standards and local regulations.
• Lead, train, and mentor a team of water sports instructors and guides, fostering a positive and professional work environment.
• Conduct regular equipment checks, maintenance, and repairs to ensure all gear is in safe and optimal working condition.
• Manage the scheduling of activities and staff to meet guest demand and operational requirements.
• Provide excellent customer service, assisting guests with activity bookings, equipment usage, and safety briefings.
• Respond effectively to any incidents or emergencies, administering first aid and initiating emergency response procedures as needed.
• Collaborate with other resort departments to coordinate activities and ensure a seamless guest experience.
• Maintain accurate records of activity participation, equipment status, and incident reports.
• Develop innovative water sports programs and experiences to enhance guest satisfaction and engagement.
• Ensure the cleanliness and organization of water sports equipment storage areas and operational bases.
• Stay updated on industry best practices and new trends in water sports and adventure tourism.

Requirements

• A minimum of 4 years of experience in managing water sports operations or leading recreational activities, preferably within a resort or hospitality setting.
• Strong knowledge of various water sports, their associated risks, and relevant safety procedures.
• Certification in lifesaving, first aid, and CPR is mandatory.
• Experience in staff supervision, training, and performance management.
• Excellent communication, interpersonal, and customer service skills.
• Ability to remain calm and decisive under pressure, especially during emergencies.
• Organizational and time management skills with the ability to multitask effectively.
• Proficiency in equipment maintenance and repair for water sports gear.
• A passion for water sports and a commitment to guest safety and enjoyment.
• Relevant certifications in specific water sports (e.g., PADI, RYA) are a strong advantage.
• Ability to work flexible hours, including weekends and public holidays, as required by operational needs.

Benefits

Our client offers a competitive salary that reflects the experience and responsibilities of the role, along with attractive seasonal bonuses. Accommodation may be provided or subsidized, depending on availability. Staff meals are provided during shifts. Opportunities for advancement within the resort's operations are available. Employees receive discounts on resort services and activities, including access to water sports facilities. Comprehensive training on resort procedures and safety standards is provided. This is a fantastic chance to live and work in a beautiful coastal environment like Mossel Bay , contributing to memorable guest experiences in the dynamic Leisure & Sports sector of the Western Cape .