Watersports Centre Manager

Placements24; Mossel Bay; Hybrid; ZAR 700,000 - 950,000; Full time

Benefits offered by this job

Competitive salary

Access to watersports equipment

Staff discounts

Professional development

Hybrid work structure

Job summary

Placements24 is seeking an experienced Watersports Centre Manager for Mossel Bay, Western Cape. The role combines on-site leadership with remote strategic planning, overseeing staff, equipment, safety procedures, and guest satisfaction.

You will manage operations, budgets, and revenue strategies while coordinating with resort departments to deliver exceptional guest experiences in a beautiful coastal location.

Qualifications

• Proven experience managing a watersports centre or similar facility.
• Strong knowledge of watersports activities, equipment, and safety protocols.
• Demonstrated leadership and team management skills.
• Excellent communication and customer service abilities.
• Experience with budget management and operational planning.

Responsibilities

• Manage the watersports centre's daily operations ensuring efficiency and guest satisfaction.
• Supervise, train, and schedule watersports instructors and attendants.
• Oversee maintenance, repair, and inventory of equipment.
• Ensure adherence to safety regulations and emergency procedures.
• Develop and implement operational plans to maximize revenue and guest experience.
• Manage budgets, control costs, and oversee financial transactions.
• Promote activities to guests and local community.
• Handle guest inquiries, bookings, and feedback professionally.

Skills

Watersports management

Leadership

Budgeting

Safety protocols

Customer service

Tools

Resort management software

Job description

About the Role

Our client, a premier beach resort and leisure facility, is seeking an experienced and enthusiastic Watersports Centre Manager to lead their operations in Mossel Bay, Western Cape. This hybrid role requires a significant on-site presence to manage the day-to-day activities of the watersports centre, including staff supervision, equipment maintenance, and ensuring guest safety and satisfaction. Strategic planning, budget management, and reporting can be handled remotely, offering a balance between hands-on leadership and flexible working arrangements. You will be responsible for overseeing a range of watersports activities such as kayaking, paddleboarding, sailing, and potentially motorized options. The ideal candidate will have a passion for the ocean, strong leadership skills, and a comprehensive understanding of watersports safety and operations. This is an exciting opportunity to manage a bustling centre in a beautiful coastal location, contributing to memorable guest experiences in Mossel Bay. We are looking for a proactive individual who can drive excellence in service delivery and ensure the highest standards of safety and enjoyment for all participants.

Key Responsibilities

• Manage all aspects of the watersports centre's daily operations, ensuring efficiency and guest satisfaction.
• Supervise, train, and schedule a team of watersports instructors and attendants.
• Oversee the maintenance, repair, and inventory of all watersports equipment.
• Ensure strict adherence to all safety regulations and emergency procedures.
• Develop and implement operational plans and strategies to maximize revenue and optimize guest experience.
• Manage budgets, control costs, and oversee financial transactions for the centre.
• Promote watersports activities to resort guests and the local community.
• Handle guest inquiries, bookings, and feedback in a professional and timely manner.
• Coordinate with other resort departments to ensure seamless guest experiences.
• Conduct regular risk assessments and implement necessary safety improvements.

Requirements

• Proven experience in managing a watersports centre or similar recreational facility.
• Strong knowledge of various watersports activities, equipment, and safety protocols.
• Demonstrated leadership and team management skills.
• Excellent communication, customer service, and problem-solving abilities.
• Experience with budget management and operational planning.
• Relevant certifications in lifesaving, first aid, and specific watersports instruction are highly desirable.
• Ability to work effectively in a hybrid model, balancing on-site duties with remote strategic tasks.
• Physical fitness and comfort working in a marine environment.
• Proficiency in resort or leisure management software is an advantage.
• A passion for outdoor activities and delivering exceptional guest experiences.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Access to and use of watersports equipment.
• Staff discounts on resort services and activities.
• Opportunities for professional development in the leisure and hospitality sector.
• A dynamic work environment in the scenic Mossel Bay.
• Hybrid work structure for enhanced work-life balance.