Senior UX/UI Designer — Elevate Customer Experience & Strategy

ATS Client; Midrand; On-site; ZAR 420,000 - 660,000; Full time

Job summary

ATS Client in Midrand, Gauteng seeks a Senior UX/UI Designer to lead customer‑centric design for financial services products. You will work with cross‑functional teams to translate data into compelling experiences, in line with Brand CI and regulatory standards.

You will map journeys, research customer needs, and deliver solutions that improve interactions while mentoring teammates and contributing to business strategy. Strong accreditation awareness and testing mindset are essential.

Qualifications

• 5+ years UX/UI design experience required.
• Experience in the Financial Services industry is advantageous.

Responsibilities

• Collaborate with cross-functional teams to conceptualize data-driven designs.
• Lead use of voice of the customer initiatives and journey mapping.
• Identify customer pain points and advise on reducing negative experiences.
• Research and analyze data to understand customer segments and needs.
• Define and deliver products and services meeting customer needs within existing systems.
• Build strong relationships and provide high-quality services to support business strategy.
• Suggest improvements to processes, systems, and procedures.
• Deliver change management plans for small scope initiatives.
• Support implementation of differentiating customer experience initiatives and testing.
• Act as subject matter expert and stay updated on regulations and best practices.

Skills

UX/UI design

Cross-functional collaboration

Brand CI

Customer journey mapping

Data-driven design

Stakeholder engagement

Education

Matric / Grade 12 / SAQA Accredited Equivalent

Design-related degree/diploma/certificate

Job description

ATS Client in Midrand, Gauteng seeks a Senior UX/UI Designer to lead customer‑centric design for financial services products. You will work with cross‑functional teams to translate data into compelling experiences, in line with Brand CI and regulatory standards.

You will map journeys, research customer needs, and deliver solutions that improve interactions while mentoring teammates and contributing to business strategy. Strong accreditation awareness and testing mindset are essential.