Senior UX/UI Designer — Elevate Customer Experience & Strategy

ATS Client

Midrand

On-site

ZAR 420,000 - 660,000

Full time

14 days+

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Job summary

ATS Client in Midrand, Gauteng seeks a Senior UX/UI Designer to lead customer‑centric design for financial services products. You will work with cross‑functional teams to translate data into compelling experiences, in line with Brand CI and regulatory standards.

You will map journeys, research customer needs, and deliver solutions that improve interactions while mentoring teammates and contributing to business strategy. Strong accreditation awareness and testing mindset are essential.

Qualifications

5+ years UX/UI design experience required.
Experience in the Financial Services industry is advantageous.

Responsibilities

Collaborate with cross-functional teams to conceptualize data-driven designs.
Lead use of voice of the customer initiatives and journey mapping.
Identify customer pain points and advise on reducing negative experiences.
Research and analyze data to understand customer segments and needs.
Define and deliver products and services meeting customer needs within existing systems.
Build strong relationships and provide high-quality services to support business strategy.
Suggest improvements to processes, systems, and procedures.
Deliver change management plans for small scope initiatives.
Support implementation of differentiating customer experience initiatives and testing.
Act as subject matter expert and stay updated on regulations and best practices.