Senior Tier 3 Engineer: Cloud, Security & MSP Projects

Uptime Solutions Ltd; Johannesburg; Hybrid; ZAR 600,000 - 800,000; Full time

Job summary

Uptime Solutions Ltd, based in Johannesburg, seeks a skilled Tier 3 Engineer to join our managed services team. In this dynamic role, you'll lead infrastructure and cloud projects, serve as a subject matter expert for escalations, and mentor junior engineers.

The ideal candidate has over eight years of IT support experience, particularly in a Managed Service Provider environment. You'll manage complex technical initiatives, ensuring customer satisfaction and resolving escalated issues effectively.

Qualifications

• 8+ years of experience in IT Support within a business environment.
• Managed Service Provider experience preferred.
• Direct experience with project management.

Responsibilities

• Lead internal and client projects including migrations and deployments.
• Serve as the expert for complex network and hardware challenges.
• Audit client environments for security vulnerabilities.

Skills

Windows Server

Active Directory

Remote Desktop

PowerShell

Network design

Cloud security

Education

8+ years experience in IT Support or MSP

Relevant certifications

Tools

ConnectWise PSA

Azure

VMWare

Microsoft 365

Job description

Uptime Solutions Ltd, based in Johannesburg, seeks a skilled Tier 3 Engineer to join our managed services team. In this dynamic role, you'll lead infrastructure and cloud projects, serve as a subject matter expert for escalations, and mentor junior engineers.

The ideal candidate has over eight years of IT support experience, particularly in a Managed Service Provider environment. You'll manage complex technical initiatives, ensuring customer satisfaction and resolving escalated issues effectively.