Senior MSP Systems Engineer - Escalations & Networking Lead

GXA; South Africa; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A dynamic managed services provider in South Africa is seeking an experienced Senior Systems Engineer (L3) to resolve complex technical issues across various client environments. This role requires strong practical networking skills and proven MSP experience, focusing on improving service delivery and operational efficiency. Key responsibilities include acting as a senior escalation point, troubleshooting complex issues, and mentoring L1/L2 engineers. You'll have a measurable impact on enhancing service standards and ticket resolution times.

Qualifications

• Senior-level MSP support experience resolving complex issues across technology domains.
• Experience as an L3 escalation engineer in a managed services environment.
• Strong hands-on experience with core MSP platforms.

Responsibilities

• Serve as the primary escalation engineer for complex service issues.
• Own issues through to resolution without unnecessary dependencies.
• Provide deep technical support across core MSP platforms.

Skills

Networking expertise

Technical documentation

Firewall configuration

Problem-solving skills

Tools

Microsoft 365

Azure

Active Directory

VMware

Job description

A dynamic managed services provider in South Africa is seeking an experienced Senior Systems Engineer (L3) to resolve complex technical issues across various client environments. This role requires strong practical networking skills and proven MSP experience, focusing on improving service delivery and operational efficiency. Key responsibilities include acting as a senior escalation point, troubleshooting complex issues, and mentoring L1/L2 engineers. You'll have a measurable impact on enhancing service standards and ticket resolution times.