Senior Technical Programs Lead – Product & After-Sales

G-Core Capital; South Africa; On-site; ZAR 1,200,000 - 2,100,000; Full time

Job summary

G-Core Capital seeks a senior engineering leader to oversee Product Design & Innovation, Service & Technical Support, and After-Sales & Warranty. You will approve standards, manage manufacturing technologies, and ensure safety, quality and regulatory compliance.

The role requires 5+ years in senior technical leadership and a strong customer-centric mindset. You will collaborate with Sales, Marketing and Operations to set project goals, reduce warranty claims, and deliver high-level technical

Qualifications

• Bachelor’s degree in Mechanical, Electrical, Industrial or HVACR Engineering, or equivalent.
• Professional engineering registration (ECSA or equivalent) is highly advantageous.
• Experience in product development, manufacturing engineering, factory operations and project management.
• 5+ years in senior leadership within technical, R&D, engineering or production environments.
• Refrigeration and engineering expertise with factory equipment and automation knowledge.
• Experience managing multidisciplinary functions including R&D, design, manufacturing and after-sales support.
• Strong commercial and customer-centric mindset with project execution experience.
• Excellent decision-making under pressure.

Responsibilities

• Oversee three pillars: Product Design & Innovation, Service & Technical Support, and After‑Sales & Warranty.
• Approve engineering standards, designs and product releases; stop risky design or production.
• Provide strategic oversight of factory equipment, manufacturing technologies and processes.
• Ensure compliance with quality, environmental, health & safety and certification standards.
• Collaborate with Quality to investigate issues and reduce warranty claims.
• Engage with client and stakeholder teams to develop new technologies.
• Deliver technical support in factory and on client sites and coordinate corrective actions.
• Provide high-level technical consultation to key clients meeting strategic needs.
• Set project goals and priorities with Sales, Marketing and Operations.
• Support after-sales, service and technical support improvements.

Skills

Product development

Manufacturing engineering

Factory operations

Continuous improvement

Project management

Technical service

R&D

Product design

Engineering leadership

Decision making under pressure

Customer-centric mindset

Education

Bachelor's degree in Mechanical/Electrical/Industrial/HVACR Engineering

Professional engineering registration (ECSA or equivalent)

Job description

G-Core Capital seeks a senior engineering leader to oversee Product Design & Innovation, Service & Technical Support, and After-Sales & Warranty. You will approve standards, manage manufacturing technologies, and ensure safety, quality and regulatory compliance.

The role requires 5+ years in senior technical leadership and a strong customer-centric mindset. You will collaborate with Sales, Marketing and Operations to set project goals, reduce warranty claims, and deliver high-level technical