Product Design Lead — Customer Experience & Team Leadership

Boardroom Appointments; Sandton; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Boardroom Appointments is seeking a senior design leader to engage with business stakeholders, establish scope with the Head of Product Design, and guide the end-to-end design delivery across multiple projects.

You will mentor designers and cross-functional teammates, ensure customer-focused outcomes through measurement and insights, and foster collaboration to deliver a world-class experience across the ecosystem.

Responsibilities

• Engage with business stakeholders to clarify needs and requirements, and, jointly with the Head of Product Design, establish a clear scope, creative brief, and project plan for projects.
• Manage the day-to-day delivery of design output against the plan, continuously interrogating design quality and customer experience to deliver high-quality output at each project stage.
• Work closely with business and technical stakeholders to ensure the project aligns with their needs and requirements.
• Take ownership of the customer experience within the project and constructively challenge business and technical decisions to ensure the best possible experience for customers.
• Lead the project team by aligning, managing, and coaching designers, prototype engineers, copywriters, and other team members; support them in setting goals, overcoming obstacles, and delivering outstanding outcomes, while ensuring a fully unified end product.
• Develop and nurture relationships across teams and disciplines to promote collaboration and efficiency.
• Actively seek ways to measure the impact of design on the customer and business, and report insights to senior management and business stakeholders.
• Create creative, innovative, and high-quality design solutions to create a world-class customer experience across projects.
• Contribute significantly to design within the project, while providing thought leadership to the overall team and business.
• Take ownership in applying design thinking and best practice standards in developing design options and narrowing down the final solution.
• Leverage insight and data (e.g., market analysis, customer feedback, and user research analytics) to ensure that products/services/solutions are designed around the customer and deliver improved experience.
• Design scenarios, mock-ups, and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output.
• Align design to design standards and brand guidelines to ensure a consistent experience for customers across the ecosystem.
• Coach and mentor designers in the project team and design team as a whole.
• Foster a team environment in which designers feel engaged and motivated.
• Continuously build your own expertise by actively seeking and incorporating feedback, and following external trends and best practices.
• Contribute to the knowledge building of the entire team by actively sharing insights and success stories, and providing feedback and ideas across different design projects.

Job description

Boardroom Appointments is seeking a senior design leader to engage with business stakeholders, establish scope with the Head of Product Design, and guide the end-to-end design delivery across multiple projects.

You will mentor designers and cross-functional teammates, ensure customer-focused outcomes through measurement and insights, and foster collaboration to deliver a world-class experience across the ecosystem.