Senior Technical Product Performance Lead (Field Devices)

Watershed Consulting; Gauteng; On-site; ZAR 508,000 - 608,000; Full time

Job summary

Watershed Consulting is seeking a Technical Product Performance Manager to lead the lifecycle, testing, and field performance of integrated hardware, software, and firmware products from Roodepoort, Gauteng. You will oversee a support team, partner with engineering, and ensure operational excellence across 110k+ field devices.

The role requires 7–10 years in technical product support or development, with hands-on expertise in diagnostics, networking, SQL, and Windows Server.

Qualifications

• Education: Degree or Diploma in Electronic Engineering, Computer Engineering, IT, or a related field.
• Experience: 7–10 years in technical product support, QA, or product development with team leadership.
• Tech Stack: Hardware/firmware diagnostics, networking, SQL databases, Windows Server administration.

Responsibilities

• Lead Technical Operations: manage and schedule the Technical Support team, handle escalations and incident responses.
• Client & Sales Support: act as tier-3 technical expert for enterprise clients, assist sales with design and presentations.
• Documentation & Training: create technical manuals, train teams, onboard clients on new capabilities.
• Oversee Product Testing & Releases: drive QA, UAT, PoCs, field trials to ensure bug-free releases.
• Large-Scale Rollouts: direct firmware, software and hardware updates across 110k+ devices.
• Governance & Supplier Management: lead CAB meetings, root-cause analyses, manage external suppliers.

Skills

Technical Operations

Team Management

Escalation Management

Solution Design

Client Engagement

QA & UAT

Education

Degree/Diploma in Electronic Engineering, Computer Engineering, IT, or related field

Tools

Hardware Diagnostics

Networking

SQL Databases

Windows Server

Firmware Diagnostics

Job description

Watershed Consulting is seeking a Technical Product Performance Manager to lead the lifecycle, testing, and field performance of integrated hardware, software, and firmware products from Roodepoort, Gauteng. You will oversee a support team, partner with engineering, and ensure operational excellence across 110k+ field devices.

The role requires 7–10 years in technical product support or development, with hands-on expertise in diagnostics, networking, SQL, and Windows Server.