Manager

CO_SANFPL Apex Fund & Corporate Services SA (Pty) Ltd; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Training and development opportunities

Competitive remuneration

Job summary

Apex Group in Cape Town seeks a Senior Manager - Investor Services to lead a small administrative team delivering high-quality client service to investors. The role reports to a Senior Manager within the Alternative Assets team and involves investor onboarding, KYC tasks, and collaboration with legal and finance teams.

The ideal candidate has a tertiary qualification in business/law/finance, strong communication skills, and a proven track record in investor/customer care, with a proactive,

Qualifications

• Third level qualification in business, law, finance or a related field would be an advantage
• Ideally previous compliance, trust or funds experience in a professional environment
• Previous experience in a customer facing role with a proven track record of outstanding service
• Excellent verbal and written communication skills
• Ability to prioritise, to adapt to changing business needs and to multitask
• A professional manner, demonstrating good interpersonal skills and the ability to understand client’s/investor’s needs, responding to these quickly and effectively
• Good organizational, analytical and problem-solving skills
• Strong attention to detail
• diligence and care in all aspects of the role
• Strong Microsoft Office skills including MS Excel and Word
• Motivated and driven

Responsibilities

• Working closely with Managers, Associate Directors and other staff as part of the team
• Serve as primary point of contact for investor queries, ensuring timely and accurate responses and work with legal and finance teams to review and approve investor related materials Responding, and reviewing responses, to investor services related queries received from investors, clients, consultants and auditors as applicable
• Proactively manage daily workflow, ensuring that tasks are completed to the highest standards, within agreed deadlines
• Building and maintaining strong and trusted relationships with investors, clients and other internal operational areas
• Adherence to internal policies, controls and processes
• Demonstrate an ability to take responsibility for all aspects of investor/client care
• Ensuring internal database records are maintained accurately, in relation to investor/client information and/or updated as circumstances change
• Investor onboarding, including the collation and maintenance of KYC documentation required to meet regulatory requirements
• Assisting with ad-hoc projects and general team administration and other such tasks as may be required
• Act in the best interests of the division by supporting and mentoring more junior members of staff as applicable
• Any other duties in the scope of the role that the company requires

Skills

Compliance experience

Funds experience

Communication skills

Prioritization

Interpersonal skills

Analytical skills

Attention to detail

MS Excel

MS Word

Motivated

Education

Tertiary qualification in business, law or finance

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you

Senior Manager - Investor Services Role summary: This an exciting opportunity for a Manager at Apex Group, reporting to a Senior Manager within the Alternative Assets team. The Manager will typically be responsible for assisting a small team of administrators that will provide quality and efficient client service to investors.

Key responsibilities

• Working closely with Managers, Associate Directors and other staff as part of the team
• Serve as primary point of contact for investor queries, ensuring timely and accurate responses and work with legal and finance teams to review and approve investor related materials Responding, and reviewing responses, to investor services related queries received from investors, clients, consultants and auditors as applicable
• Proactively manage daily workflow, ensuring that tasks are completed to the highest standards, within agreed deadlines
• Building and maintaining strong and trusted relationships with investors, clients and other internal operational areas
• Adherence to internal policies, controls and processes
• Demonstrate an ability to take responsibility for all aspects of investor/client care
• Ensuring internal database records are maintained accurately, in relation to investor/client information and/or updated as circumstances change
• Investor onboarding, including the collation and maintenance of KYC documentation required to meet regulatory requirements
• Assisting with ad-hoc projects and general team administration and other such tasks as may be required
• Act in the best interests of the division by supporting and mentoring more junior members of staff as applicable
• Any other duties in the scope of the role that the company requires

Skills / experience

• Third level qualification in business, law, finance or a related field would be an advantage
• Ideally previous compliance, trust or funds experience in a professional environment
• Previous experience in a customer facing role with a proven track record of outstanding service
• Excellent verbal and written communication skills
• Ability to prioritise, to adapt to changing business needs and to multitask
• A professional manner, demonstrating good interpersonal skills and the ability to understand client’s/investor’s needs, responding to these quickly and effectively
• Good organizational, analytical and problem-solving skills
• Strong attention to detail
• diligence and care in all aspects of the role
• Strong Microsoft Office skills including MS Excel and Word
• Motivated and driven

What you will get in return

• A genuinely unique opportunity to be part of an expanding large global business
• Competitive remuneration commensurate with skills and experience
• Training and development opportunities

Additional information

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/ Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

About Apex Group

About Apex Group We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals. We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey. Find out more about us