Senior Student Support and Admissions Admin Advisor

Milpark Education Pty Ltd; Cape Town; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Milpark Education Pty Ltd is seeking a Senior Student Support: General Admin Advisor to manage high‑level admin tasks for admissions and registration. You will handle complex queries, ensure SLA compliance, and collaborate with academic and corporate stakeholders to deliver accurate student data and timely responses.

The role emphasizes process improvement, data privacy, and professional client communication as part of the Engagement Hub support team.

Qualifications

• Post-school qualification at least NQF L5 in Office Administration and/or Business Management, Customer Service.
• Higher Certificate or Diploma in Office Administration, Business, or (NQF Level 5 or above).
• 3-4 years’ experience in customer service, administration and support.
• Preferred: 3-4 years in higher education student administration or support services.
• Preferred: Experience working with corporate clients or SLA-driven environments.
• Proficient in using SAM, Dynamics, MS Office, MS Teams, and online platforms.
• Familiarity with POPIA and student data privacy and compliance-focused administration.

Responsibilities

• Execute the processing function related to admission and registration workflow within timelines.
• Execute processing for administration change requests via cases or system workflows within timelines.
• Execute the processing function related to timetable administration such as attendance registers and exam registrations.
• Collaborate with Student Recruitment and Schools teams to finalize admissions and registrations timely.
• Escalate challenges related to processing operations via tickets or to supervisor.
• Ensure accuracy and compliance related to admission and registration approvals.
• Provide professional, consistent, timely updates and client communications regarding student administration.

Skills

Customer service

Administration

Communication

Time management

Problem solving

MS Office

MS Teams

Data privacy

Education

NQF L5 in Office Admin / Business

Higher Certificate or Diploma in Office Admin / Business

Tools

SAM

Dynamics

MS Office

MS Teams

Online platforms

Job description

Milpark Education Pty Ltd is seeking a Senior Student Support: General Admin Advisor to manage high‑level admin tasks for admissions and registration. You will handle complex queries, ensure SLA compliance, and collaborate with academic and corporate stakeholders to deliver accurate student data and timely responses.

The role emphasizes process improvement, data privacy, and professional client communication as part of the Engagement Hub support team.