Senior Store Manager Vryheid (W)

Pedros; Vryheid; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pedros in South Africa is seeking an experienced store/restaurant manager to oversee daily operations, ensure quality standards, manage stock, and drive profitability.

You will lead staff, maintain health and safety standards, handle customer service issues, and implement promotions. Applicants should have 3+ years in restaurant or fast-food service and strong leadership and organizational skills.

Qualifications

• Restaurant and Fast-Food Service experience; minimum 3 years related experience required
• GAAP experience and knowledge is advantageous
• Management skills are essential
• Organizational skills required
• Customer service and good verbal communication skills required

Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels
• Maximising profitability and meeting sales and GP% targets, including motivating staff
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities to promote and incentivise programmes at the store
• People management, training and regular staff meetings
• Recruitment and selection to increase productivity and profitability
• Performance evaluation of staff

Skills

Staff management

Customer service

Restaurant management

Stock control

Marketing

Health and safety

Verbal communication

Job description

Duties And Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills