Senior Specialist Business Development

Motus corporation; Johannesburg; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Motus Corporation is seeking a skilled professional to support the dealer network in sales functions, providing expertise, advice and guidance to help achieve OEM performance standards.

The role focuses on research, process improvement, SOPs, and data-driven decision making to enhance customer service and dealer performance.

Qualifications

• Experience with industry regulations and compliance is required.
• Knowledge of sales processes and dealer networks is needed.
• Understanding of data analysis to support operational reporting.

Responsibilities

• Conduct research and gather data to support operational reporting and decision making.
• Identify opportunities/technologies to improve processes.
• Define standard operating procedures (SOPs).
• Provide expert advice to develop solutions that improve quality of processes.
• Provide input to value-added improvements, initiatives and services.
• Analyse sales performance and CSI-related data to inform actions.
• Monitor dealer compliance with corporate identity and OEM standards.
• Maximise performance of new vehicle business and dealer network.

Skills

Industry compliance knowledge

Education

Higher Certificates/Advanced National Certs NQF 04

National Diploma & Advanced Certificates in Marketing NQF 06

Job description

Job Description

Purpose

Provideexpertise,adviceand support to the dealer network in terms of sales functions and methods toassistthe dealer in achieving performanceobjectivesaccording to OEM standards.

Minimum Experience

• 3-5year’s experiencein a similar environment

Minimum Qualification

• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04

Preferred Qualification

• National Diploma and Advanced Certificates in Marketing with NQF Level 06

MinimumRequirements

• Industry legislative compliance/ knowledge.

GENERIC JOB OUTPUTS

PROCESS AND GOVERNANCE

• Conduct research and gather data to provide input to operational reporting anddecision makingprocesses.

• Conduct research toidentifynew opportunities/technologies which could result in better operational processes.

• Define standard operating procedures (SOP's).

• Provideexpertisetoidentifyand develop solutions to improve quality of processes and services.

• Providespecialist advice to enable planning for value-added process improvements,initiativesand services.

• Analyse sales performance relevant to the sales and CSI targets.

• Analyse the Sales Customer Satisfaction Index (CSI) performance and assist, design and manage the implementation of action plans to achieve the CSIobjectives.

• Ensure that the dealer adheres to the sales standards relevant to the sales process.

• Maximise performance of new vehicle business and the dealer network.

• Monitor dealer complianceregardingcorporate identity and fundamentals (e.g. stock holding, etc.) aligned to OEM standards.

FINANCE

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.

CLIENT/CUSTOMER

• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.

• Provide support and contribute to a culture of customer service excellence that builds relationships with customers and meets and exceeds exceptional service.

• Build a strong appreciation of customer needs, ensureunderstandingand make recommendations to improve customer interaction and overall satisfaction.

• Manage the resolution of customer concerns at OEM or dealer level.

PEOPLE

• Own and live up to company values.

• Participate in forums that positively contributes to knowledge improvement.

• Provide advice and support with the management of change and offer operational support whererequired.

• Provideexpertise,participateand contribute to a culture of work centric thinking, productivity, servicedeliveryand quality management.

• Identifyskills gaps and recommend training requirements.