Senior Solution Engineer

Salesforce, Inc.; Johannesburg; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Salesforce, Inc. is seeking a dynamic Lead Solution Engineer to partner with senior stakeholders in Financial Services, translating complex business needs into compelling Salesforce-based solutions.

You will drive pre-sales engagements, live demonstrations, and ROI analyses to shape customer journeys and IT roadmaps. Ideal candidates bring 10+ years in IT/consulting or enterprise software sales, deep CRM knowledge, and a track record of influencing C-level executives.

Qualifications

• Requires 10+ years in IT, technology consulting, or enterprise software sales/implementation.
• Experience in pre-sales or solution delivery within Financial Services sector.

Responsibilities

• Conduct discovery sessions with Business and IT teams to tailor Salesforce solutions.
• Lead live demos, prototypes, and ROI analyses to support sales cycles.
• Guide customers through end-to-end lifecycle and drive platform adoption post-sale.
• Create strategic roadmaps and IT roadmaps for digital transformation in large enterprises.
• Collaborate with cross-functional teams and travel for client meetings as needed.

Skills

Stakeholder engagement

Pre-sales experience

Solution design

Generative AI knowledge

CRM expertise

Education

Bachelor's degree or higher

Tools

Salesforce Platform

ROI analyses

RFx responses

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience We are seeking a dynamic Lead Solution Engineer to collaborate with our leading Financial Services clients. This role is pivotal in crafting innovative customer engagement strategies, demonstrating Salesforce’s platform capabilities, and translating complex business needs into impactful solutions. You will engage with senior stakeholders, including C-level executives, to create roadmaps and deliver transformational pitches that showcase Salesforce’s value.

What You’ll Actually Be Doing

• Solution Discovery & Design: Partner with Business and IT teams through targeted discovery sessions to uncover challenges and craft tailored, innovative Salesforce solutions aligned with business objectives.
• Pre-Sales Engagement & Solution Selling: Demonstrate Salesforce capabilities via live demos, prototypes, and presentations to various client personas; support sales cycles with RFx responses, business cases, and ROI analyses.
• End-to-End Lifecycle & Solution Adoption: Act as a trusted advisor throughout the entire customer journey—seamlessly bridging the gap between pre-sales strategy and post-sale execution. You will drive ongoing platform adoption, ensuring clients fully consume our solutions and realize maximum business value.
• Strategic Roadmaps & Thought Leadership: Build and articulate clear customer journey strategies and IT roadmaps, guiding large enterprises on digital transformation and highlighting Salesforce’s value proposition.
• Business & Technical Consulting: Lead cross-functional teams to develop comprehensive solutions and articulate benefits to stakeholders. Travel as required for client meetings and workshops.

You’re Our Person If You Have...

• Solid Experience: A degree or equivalent, backed by 10+ years of experience in IT, technology consulting, or enterprise software sales and implementation.
• FSI Domain Mastery: Proven experience in pre-sales or solution delivery specifically within the Financial Services sector (Banking, Insurance, Fintechs, NBFCs, or Wealth & Asset Management).
• Solution Design Skills: The ability to translate complex requirements into compelling customer journey maps, tailored use-case demos, and solutions perfectly aligned with industry needs.
• Business Acumen: An in-depth understanding of the financial industry’s key metrics, customer engagement processes, and how to build strong ROI justifications.
• Next-Gen Tech Expertise: Deep knowledge of Generative AI and Autonomous Agents, coupled with a clear understanding of consumption-based business models.
• Cloud & CRM Knowledge: Extensive expertise in Cloud Computing, modern CRM platforms, marketing automation, and related enterprise technologies.
• Executive Presence: Exceptional verbal, written, and presentation skills, with a strong track record of successfully engaging C-level executives at large enterprise clients.

Even Better If You Bring...

• Salesforce Certifications: Specifically in Agentforce, Data 360, Sales Cloud, Service Cloud, or Financial Services Cloud (FSC).
• Direct Ecosystem Experience: A previous background as a Solution Engineer or Sales Engineer in a Salesforce, CRM, or similar enterprise tech environment.
• SI / Consulting Background: Prior experience working for Tech Consultancies or System Integrators, with a practical focus on technical project implementations.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.