Senior Software Associate - Port Elizabeth

Headhunters; Gqeberha; On-site; ZAR 500,000 - 700,000; Full time

Job summary

Headhunters is seeking an experienced IT systems support professional to maintain and support ERP solutions, including SAP and Evolve, for a production environment in a customer-facing context.

The role emphasizes strong communication with technical and non-technical stakeholders, plus solid analytical and problem-solving skills, and the ability to prioritise workload and manage time effectively. Collaboration with internal teams and suppliers is essential.

Qualifications

• Diploma or certificate in IT, systems support or related field.
• 5+ years supporting and maintaining production computer systems in a customer-facing environment.
• Experience with SAP and/or Evolve ERP systems is advantageous.
• Strong written and verbal communication with technical and non-technical stakeholders.
• Strong analytical and problem-solving skills; prioritise workload and manage time effectively.

Responsibilities

• Maintain and support existing software products and assist in ERP developments.
• Provide application support for business systems and resolve user issues.
• Investigate system incidents, identify root causes and implement fixes.
• Analyse recurring incidents and recommend long-term solutions.
• Support system implementations before, during, and after deployment.
• Create and maintain technical documentation and Help Desk knowledge articles.
• Monitor system performance and maintain data quality and integrity.
• Perform scheduled system maintenance and support activities.
• Manage support calls by logging, prioritising, tracking, and updating incidents in real time.
• Liaise with internal stakeholders and external suppliers to ensure service delivery.
• Review and recommend continuous improvements to business systems and support processes.
• Participate in problem management and report recurring issues to improve performance.

Skills

Communication

Analytical thinking

Problem solving

Time management

Stakeholder management

Team player

Relationship building

Education

Diploma or Certificate in IT/Systems

Tools

SAP

Evolve ERP

Database tools

Job description

Requirements:

• Diploma or Certificate in Information Technology, System Support, or a related field.
• Minimum of 5 years' experience supporting and maintaining production computer systems in a customer-facing environment.
• Experience supporting ERP systems, particularly SAP and/or Evolve, will be advantageous.
• Experience with database systems, reporting, and query tools.
• Excellent written and verbal communication skills with technical and non-technical stakeholders.
• Strong analytical and problem-solving skills.
• Excellent time management and the ability to prioritise workload effectively.
• Ability to build and maintain strong business relationships.
• Strong team player with a willingness to learn and grow.
• Knowledge of application support processes and system maintenance.

Responsibilities:

• Maintain and support existing software products and assist in developing new and enhanced ERP solutions.
• Provide application support for business systems and resolve user issues effectively.
• Investigate system incidents, identify root causes, and implement corrective actions.
• Analyse recurring incidents and recommend long-term solutions.
• Support system implementations before, during, and after deployment.
• Create and maintain technical documentation and Help Desk knowledge base articles.
• Monitor system performance and maintain data quality and integrity.
• Perform scheduled system maintenance and support activities.
• Manage support calls by logging, prioritising, tracking, and updating incidents in real time.
• Liaise with internal stakeholders and external suppliers to ensure effective service delivery.
• Review and recommend continuous improvements to business systems and support processes.
• Participate in problem management and report recurring issues to improve overall system performance.