Support Team Lead

Hire Resolve; Gqeberha; On-site; ZAR 279,000 - 390,600; Full time

Job summary

A recruitment firm is seeking a Support Team Lead in Gqeberha, Eastern Cape, to manage a support team and ensure application performance. The role involves supporting applications, analyzing issues, maintaining strategic partnerships, and providing reports to management. Ideal candidates have relevant qualifications and experience in software support, with skills in C#, .NET, and MS SQL considered advantageous.

Qualifications

• Experience in software support and application management.
• Ability to debug code and understand message formats is advantageous.

Responsibilities

• Support and maintain applications within the scope of the position.
• Monitor application components for availability and client expectations.
• Provide timely and accurate monthly reports.

Skills

Support and maintain applications

Diagnose and analyze problems

Ability to conduct IT research

Good communication skills

Understanding of C#, .NET, MS SQL

Education

Relevant qualification or related experience

Job description

Hire Resolve's client is looking for a Support Team Lead to join their team in Port Elizabeth, EC. The main purpose of the Support Analyst Team Lead is to support and monitor the day-to-day performance of applications in the Operations Applications suite, as well manage and complement the existing support team who are responsible for the day-to-day tasks associated it with the role. The Team Lead will assess the performance of the team, resolving complex issues, identify customer needs and training new team members.

Responsibilities

• Support and maintain applications within the scope of the position
• Comply with standard processes and procedures documentation
• Diagnose and analyze problems in a timely and professional manner
• Monitor all production application components to ensure high availability and meet or exceed client expectation
• Contact development teams to assist in incident resolution in relation to system alerts
• Maintaining relationships with key strategic partners and customers
• Identify opportunities for process, systems and application improvements in a dynamic environment architected to solve problems and improve processes
• General knowledge of software development lifecycle
• High degree of initiative, mature judgment, and discretion
• Ability to conduct and direct research into IT issues and products as required
• Ability to present ideas in business-friendly and user-friendly language
• Provide accurate monthly reports in a timely manner to Management
• Become efficient in the use, workflow and capabilities of the system used for support

Requirements

• Relevant qualification or related experience
• An understanding of/the ability to read and debug code advantageous
• An understanding of different message formats advantageous
• C#, .NET, MS SQL advantageous

If you are looking for a career change, you can contact Gaby Turner at [e-mail] or Carmen Schafer at [e-mail]. We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.