Senior Service Management Lead - 6-Month Maternity Cover

Losika Consulting; Sandton; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Losika Consulting is seeking a Senior Manager: Service Management for a 6-month contract (maternity cover) in Sandton. This role demands a strong operational leader with extensive experience in managing service management frameworks and ensuring effective delivery of People Function services.

The ideal candidate should have over 5 years in service management in large corporate environments and possess strong analytical and communication skills. Immediate start available.

Qualifications

• 5+ years’ experience in Service Management, HR Operations or Shared Services environments.
• Strong experience within large corporate or financial services environments.
• Strong analytical, relationship management and communication skills.

Responsibilities

• Lead and manage the People Function Service Management framework across the business.
• Drive service strategy, service design and continuous improvement initiatives.
• Oversee SLA management, service reviews, escalation management and governance processes.

Skills

SLA governance

Service delivery frameworks

Stakeholder engagement

Service reporting and analytics

Continuous improvement initiatives

Education

Bachelor’s Degree in Business, Commerce, HR or related field

Tools

Service performance dashboards

Job description

Losika Consulting is seeking a Senior Manager: Service Management for a 6-month contract (maternity cover) in Sandton. This role demands a strong operational leader with extensive experience in managing service management frameworks and ensuring effective delivery of People Function services.

The ideal candidate should have over 5 years in service management in large corporate environments and possess strong analytical and communication skills. Immediate start available.