Senior Sales Operations Specialist

CO4007 CDW South Africa (Pty) LTD; Cape Town; On-site; ZAR 350,000 - 520,000; Full time

Job summary

CDW is a Fortune 500 technology solutions provider delivering services to customers across the UK, international markets, and various sectors. The role supports end-to-end order processes, quotations, and relationship management within a fast-paced sales operations team.

You will liaise with internal units, vendors, and customers to ensure accurate orders, timely SLAs, and ongoing process improvements while embracing AI-enabled tools and digital workflows.

Qualifications

• Proven track record of working in an administrative function within a fast paced international organisation.
• Strong understanding and experience of the sales process.
• Experience in building relationships and engaging with multiple internal business units.
• Experience in the use of CRM systems, ERP solutions and reporting tools.

Responsibilities

• Follow the correct process for accurately completing the following activities within our systems: Produce accurate and timely client facing quotations within the customer margin policies.
• Working with Sales and customers to ensure we deliver excellence in everything we do.
• Liaising with Customer Services for returns or replacement devices and query resolution.
• Input orders within agreed SLAs (timely and accuracy).
• Customer purchase order management working with our procurement team.
• Customer back-order Management Build a solid relationship with our internal and external customers.
• Executing and delivering internal and external facing documents including reports and contracts, facilitating client contract signatures where necessary.
• Knowledge and understanding of our core Vendors and their associated portals.
• Identify process enhancements for the business.
• Ensure accuracy of data inputs and resolve issues.

Skills

Administrative experience

Sales process knowledge

Relationship building

Curiosity / learning mindset

Stakeholder engagement

Tools

CRM systems

ERP solutions

Reporting tools

Job description

CDW is a Fortune 500 technology solutions provider delivering services to customers across the UK, international markets, and various sectors. The role supports end-to-end order processes, quotations, and relationship management within a fast-paced sales operations team.

You will liaise with internal units, vendors, and customers to ensure accurate orders, timely SLAs, and ongoing process improvements while embracing AI-enabled tools and digital workflows.