Senior Retail Sales Associate - Pretoria

Placements24; Gauteng; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Commission

Employee discounts

Training programs

Professional environment

Job summary

Placements24 is seeking a Senior Retail Sales Associate for a Pretoria luxury boutique. You will deliver outstanding client service, drive sales, and mentor teammates while representing the brand with poise and product knowledge.

A 3+ year track record in high-end retail, excellent communication, and weekend availability are preferred. This on-site role rewards relationship building and tailored recommendations in a fast-paced setting.

Qualifications

• Minimum 3 years of experience in retail sales, preferably in luxury or high-end environment.
• Proven track record of meeting or exceeding sales targets.
• Exceptional customer service and communication skills.
• Strong interpersonal skills with ability to build rapport with diverse clients.
• Ability to work independently and as part of a team.
• Flexible to work retail hours including weekends and public holidays.

Responsibilities

• Engage customers with expert product advice and service.
• Achieve and exceed personal and store sales targets.
• Maintain knowledge of features, benefits and promotions.
• Assist with visual merchandising and store presentation.
• Handle inquiries, feedback and complaints professionally.
• Process sales transactions accurately using the POS system.
• Build and maintain a loyal customer base with personalized service.

Skills

Customer service

Sales targets

Product knowledge

Interpersonal skills

Team mentorship

Stock replenishment

Flexibility

Tools

POS system

Job description

About the Role

Our client, a distinguished luxury goods retailer, is seeking a motivated and customer-focused Senior Retail Sales Associate to join their prestigious Pretoria, Gauteng boutique. This role is for an individual passionate about providing exceptional customer service, driving sales, and contributing to a positive store atmosphere. As a senior member of the sales team, you will be expected to demonstrate in-depth product knowledge, master sales techniques, and potentially mentor newer team members. You will be the face of the brand, engaging with clients, understanding their needs, and offering tailored solutions. This is an on-site position, demanding your full presence within our Pretoria store to deliver the highest standard of client interaction and sales performance. We are looking for individuals who thrive in a dynamic retail environment and are dedicated to building lasting customer relationships in Pretoria.

Key Responsibilities

• Engage customers in a warm and professional manner, providing expert advice on products and services offered.
• Achieve and exceed personal and store sales targets through effective sales techniques and customer relationship management.
• Maintain a comprehensive understanding of product features, benefits, and current promotions.
• Assist with visual merchandising, ensuring the store is well-presented, organized, and appealing to customers.
• Handle customer inquiries, feedback, and complaints effectively and professionally.
• Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
• Build and maintain a loyal customer base through personalized service and follow-up.
• Stay informed about industry trends and competitor activities to better serve customers.
• Contribute to a positive and collaborative team environment in the Pretoria store.

Requirements

• Minimum of 3 years of experience in retail sales, preferably in a customer-facing role within a high-end or luxury environment.
• Proven track record of meeting or exceeding sales targets.
• Exceptional customer service and communication skills.
• Strong interpersonal skills with the ability to build rapport with diverse clientele.
• A passion for the retail industry and delivering outstanding client experiences.
• Ability to work effectively both independently and as part of a team.
• Basic understanding of inventory management and stock replenishment.
• Flexibility to work retail hours, including weekends and public holidays, in Pretoria.

Benefits

• Competitive hourly wage and commission structure.
• Opportunity to work with prestigious brands and products.
• Employee discounts on merchandise.
• Training and development programs to enhance sales skills.
• A vibrant and professional work environment in Pretoria.