Senior Retail Manager

Hire Resolve; Centurion; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Salary negotiable

Job summary

A leading automotive retail group is seeking an experienced Senior Retail Manager to oversee operations at a high-volume hypermarket dealership in Centurion. The ideal candidate must have at least 10 years of retail management experience, with proven leadership skills. Responsibilities include managing a large sales team, implementing sales strategies, and ensuring regulatory compliance. This position offers competitive and negotiable salary. Join a dynamic team focused on delivering exceptional customer experiences.

Qualifications

• Minimum 10 years’ experience in retail management.
• Proven leadership and people management skills.
• Strong understanding of retail operations and customer service principles.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in retail systems, point-of-sale tools, and reporting software.
• Ability to thrive in a fast-paced, target-driven environment.
• Matric required; tertiary qualification in Retail Management or Business Administration advantageous.

Responsibilities

• Oversee daily operations to ensure efficient dealership functioning.
• Lead and manage a large sales team.
• Implement and monitor sales strategies and customer engagement initiatives.
• Manage inventory levels, rotation, and merchandising standards.
• Ensure compliance with health, safety, and regulatory requirements.
• Analyze sales reports and KPIs to identify growth opportunities and operational improvements.
• Handle customer queries and complaints professionally and efficiently.
• Collaborate with suppliers, logistics, and finance teams to optimize store performance.
• Conduct staff training, performance reviews, and succession planning.

Skills

Leadership

Retail Operations

Customer Service

Problem-Solving

Communication

Reporting tools

Communication

Education

Matric

Tertiary qualification in Retail Management or Business Administration

Tools

Retail Systems

Point-of-Sale tools

Reporting Software

Job description

A leading automotive retail group is seeking an experienced Senior Retail Manager with strong expertise in managing large-scale retail or dealership operations to join their team in Centurion. The successful candidate will be responsible for overseeing daily operations at a high-volume hypermarket dealership, driving sales performance, and ensuring an exceptional customer experience through effective team leadership and operational excellence.

Responsibilities

• Oversee daily operations to ensure smooth and efficient dealership functioning.
• Lead, motivate, and manage a large sales team to achieve performance targets.
• Implement and monitor sales strategies, promotions, and customer engagement initiatives.
• Manage inventory levels, rotation, and merchandising standards.
• Ensure compliance with health, safety, and regulatory requirements.
• Analyze sales reports and KPIs to identify growth opportunities and operational improvements.
• Handle customer queries and complaints professionally and efficiently.
• Collaborate with suppliers, logistics, and finance teams to optimize store performance.
• Conduct staff training, performance reviews, and succession planning.

Requirements

• Minimum 10 years’ experience in retail management, preferably within a hypermarket or large-format dealership environment.
• Proven leadership and people management skills.
• Strong understanding of retail operations, merchandising, and customer service principles.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in retail systems, point-of-sale tools, and reporting software.
• Ability to thrive in a fast-paced, target-driven environment.
• Matric required; tertiary qualification in Retail Management or Business Administration advantageous.

Benefits

• Salary: negotiable.