Senior Retail Assistant: Customer Experience & Merchandising

Placements24; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Training & development

Friendly team

Advancement opportunities

Job summary

Placements24 is seeking a Senior Retail Assistant in Cape Town to be a key contact for customers, offering product recommendations and ensuring a smooth shopping experience.

You will support store management with daily operations, stock handling, and merchandising while delivering exceptional service in a busy retail environment. This role offers opportunities for growth and a supportive team spirit.

Qualifications

• Previous experience as a Retail Assistant or similar role.
• Excellent customer service and communication skills.
• Ability to work in a team environment and independently.
• Familiarity with POS systems and basic inventory management.
• A positive attitude and genuine interest in retail and customer satisfaction.

Responsibilities

• Assist customers with product selection, answer inquiries, and provide recommendations.
• Process sales transactions accurately using the POS system.
• Maintain stock levels by receiving, unpacking, and displaying merchandise according to visual guidelines.
• Conduct regular stocktakes and ensure inventory accuracy.
• Support the Store Manager with opening and closing procedures.

Skills

Customer service

Communication

POS systems

Inventory management

Tools

POS system

Job description

Placements24 is seeking a Senior Retail Assistant in Cape Town to be a key contact for customers, offering product recommendations and ensuring a smooth shopping experience.

You will support store management with daily operations, stock handling, and merchandising while delivering exceptional service in a busy retail environment. This role offers opportunities for growth and a supportive team spirit.