Senior Restaurant Manager - 5-Star Service & Team Leadership

Babylonstoren; Franschhoek; On-site; ZAR 720,000 - 960,000; Full time

Job summary

Babylonstoren is seeking a Senior Restaurant Manager to lead the Babel and Ou Bakkery operations with a focus on service excellence and staff development. The role requires strong leadership, cost control, and guest-centric hospitality.

You will drive service standards, plan and execute daily operations, and participate in the senior leadership team for events and functions. Weekend/evening work is expected in a premium guest environment.

Qualifications

• Minimum of 5 years’ management experience within premium restaurants, hotels, lodges, or wine estates.
• Fluent in Afrikaans and English (spoken and written).
• Strong experience in restaurant operations and staff management.
• Good understanding of labour control, stock control, and cost management.
• Strong administrative and organisational skills.
• Proficient computer skills, particularly in Microsoft Excel.
• Valid driver’s licence and own reliable transport.
• Willing and able to work weekends, evenings, and public holidays.

Responsibilities

• Lead the daily operations of Babel and Ou Bakkery.
• Ensure seamless 5-star service flow, effective planning, and consistent execution.
• Drive SOP compliance, service standards, food safety, and the Babylonstoren Way.
• Manage labour costs, inventory, breakages, and waste control.
• Develop staff and future managers through training and coaching.
• Drive wine knowledge, product knowledge, and sales performance.
• Ensure accurate administration, reporting, and follow-up.
• Build strong relationships with guests, hotel guests, and team members.
• Form part of the senior leadership team for Babel, Ou Bakkery, and Functions/Events.

Skills

Management experience

Staff development

Guest service

Operational excellence

Labour control

Tools

Excel

Job description

Babylonstoren is seeking a Senior Restaurant Manager to lead the Babel and Ou Bakkery operations with a focus on service excellence and staff development. The role requires strong leadership, cost control, and guest-centric hospitality.

You will drive service standards, plan and execute daily operations, and participate in the senior leadership team for events and functions. Weekend/evening work is expected in a premium guest environment.