Senior Repairs Operations Lead – Johannesburg

BCE Foods; Gauteng; Presencial; ZAR 600.000 - 900.000; Jornada completa

Descripción de la vacante

BCE Foods is seeking an experienced Repairs Manager to own a high-volume repair operation within our Service Centre. You will lead a team of technicians, manage the end-to-end repair process from intake to completion, and drive productivity, quality and turnaround times in a fast-paced environment.

The role requires strong leadership, technical know-how, and a hands-on approach to ensure repairs meet quality standards and customer expectations.

Formación

• Relevant technical or trade qualification.
• At least 5 years' experience in a workshop, repair or technical environment.
• Experience supervising technicians.
• Experience managing a high-volume repair operation.
• Experience with job cards or workshop management systems.
• Good computer literacy, including Excel.

Responsabilidades

• Manage daily repair workflow and allocate jobs to technicians.
• Lead, manage and develop the technician team.
• Own all job cards and ensure accuracy and up-to-date status.
• Monitor open and ageing repairs and drive to completion.
• Manage repair turnaround times and technician productivity.
• Ensure repairs are completed correctly, tested and meet quality standards.
• Coordinate parts, quotations or customer approvals as needed.
• Investigate repeat repairs and identify quality improvements.
• Collaborate with Spares and Service Centre teams for smooth flow.
• Maintain repair system status accuracy for every job.
• Handle escalated technical and customer-related issues.
• Produce and review repair performance reports and identify improvements.
• Maintain high housekeeping, safety and discipline in the repair area.
• Continuously improve repair processes, productivity and turnaround times.

Conocimientos

People leadership

Organisational skills

Problem solving

Detail orientation

Hands-on leadership

Educación

Grade 12 / Matric

Technical or trade qualification

Herramientas

Excel

Job cards/workshop systems

Descripción del empleo

BCE Foods is seeking an experienced Repairs Manager to own a high-volume repair operation within our Service Centre. You will lead a team of technicians, manage the end-to-end repair process from intake to completion, and drive productivity, quality and turnaround times in a fast-paced environment.

The role requires strong leadership, technical know-how, and a hands-on approach to ensure repairs meet quality standards and customer expectations.