Senior Operations Specialist - Technical Delivery

Hire Resolve; Durban; Sur place; ZAR 600 000 - 900 000; Plein temps

Résumé du poste

NTT DATA in Durban is seeking a Senior Associate Technical Operations Specialist to support planning, coordination and monitoring of operational activities and processes to deliver on approved plans and improve service delivery.

The role focuses on ensuring services are delivered effectively, maintaining SLAs and developing improvement plans while working across diverse teams and cultures in a fast-paced environment.

Qualifications

• Displays a strong customer service focus and can communicate with operations leaders.
• Good organization to work in fast-paced, deadline-driven environments.
• Analytical thinker able to solve problems creatively and technically.
• Developing proficiency in delivery processes and related systems.
• Ability to analyze, design and improve operations processes.
• Comfortable working across cultures and social groups.
• Performs well under pressure and adapts to changing circumstances.

Responsabilités

• Supports management of shift roster and monitors operations metrics.
• Ensures shift handovers are adhered to and managed.
• Supports management of shift escalations from clients.
• Dashboards key metrics and flags upcoming breaches.
• Helps services meet stated SLA levels and cost-effective delivery.
• Monitors operational effectiveness and implements improvement plans.
• Balances client needs with NTT direction and policies.
• Identifies risks and proposes appropriate solutions and actions.
• Performs other advanced operational tasks as required by leadership.

Connaissances

Customer service

Communication

Organization

Analytical thinking

Delivery processes

Operations improvement

Cultural adaptability

Stress tolerance

Formation

Info Tech or Business Admin degree

ITIL Foundation Certification

CCNA Certification

Outils

Technical networking knowledge

Description du poste

NTT DATA in Durban is seeking a Senior Associate Technical Operations Specialist to support planning, coordination and monitoring of operational activities and processes to deliver on approved plans and improve service delivery.

The role focuses on ensuring services are delivered effectively, maintaining SLAs and developing improvement plans while working across diverse teams and cultures in a fast-paced environment.