Senior Technical Delivery Operations Specialist

Pedros Chicken; KwaZulu-Natal; On-site; ZAR 480,000 - 720,000; Full time

Job summary

NTT DATA in KwaZulu-Natal, South Africa, seeks a Senior Associate Technical Operations Specialist to support planning, coordinating and monitoring operational activities to deliver on approved plans and improve service delivery.

The role focuses on ensuring services are delivered efficiently by performing routine tasks, supporting service models, and collaborating with internal teams to meet SLAs and client needs in a dynamic, multinational environment.

Qualifications

• IT or business administration background required.
• ITIL Foundation certification required.
• CCNA advantageous and networking knowledge.
• Security related certification or experience is a plus.

Responsibilities

• Supports with the management of the shift roster and ensuring that all operations metrics are monitored.
• Supports with ensuring that shift handover processes are adhered to and managed.
• Supports with the management of shift escalations from clients.
• Dashboards all key Metrics and manages the about to be breached situations.
• Contributes to ensuring that services are meet the stated service level agreement (SLA) levels.
• Ensures that the operational deliverables enable cost effective, client centric delivery that meets SLAs.
• Monitors the operational effectiveness of support services and develops and implements the required improvement plans.
• Balances the needs of the client with the strategic direction of NTT.
• Understands the core issues affecting the client and works with the relevant service teams to resolve.
• Helps to identify the needs, risks and issues and proposes appropriate solutions and courses of action.
• Performs any other advanced operational tasks as required by leadership.

Skills

Customer service focus

Communication skills

Organizational skills

Problem solving

Delivery process knowledge

Education

Qualification in Information Technology or Business Administration or related field

ITIL Foundation Certification

CCNA

Working Technical Network Knowledge

Tools

Working Technical Network Knowledge

Job description

NTT DATA in KwaZulu-Natal, South Africa, seeks a Senior Associate Technical Operations Specialist to support planning, coordinating and monitoring operational activities to deliver on approved plans and improve service delivery.

The role focuses on ensuring services are delivered efficiently by performing routine tasks, supporting service models, and collaborating with internal teams to meet SLAs and client needs in a dynamic, multinational environment.