Senior Operations Manager

Aramex; Cape Town; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Aramex in Cape Town seeks a Senior Operations Manager to oversee daily operations, drive efficiency, and lead a team toward high standards in service delivery. You will optimize processes, manage budgets, and collaborate with sales for seamless client fulfillment.

Ideal candidates have a Bachelor's in business/admin or related field, with 7–9 years in ops management and a track record of implementing standards and improving performance.

Qualifications

• Bachelor’s degree in business administration, operations management, or related field; MBA preferred.
• 7–9 years of experience in operations management with leading teams.
• Experience in implementing and enforcing operational standards and procedures.

Responsibilities

• Develop and empower your team to meet SLAs, exceed client expectations, and drive operational efficiency.
• Identify areas for improvement, implement best practices, and reduce costs.
• Lead projects to streamline operations, optimize workflows, and achieve superior performance.
• Collaborate with sales to establish client expectations and ensure smooth delivery fulfillment.
• Oversee ground, domestic, and express operations, ensuring safety, security, and sustainability standards.
• Maintain relationships with local authorities and airlines to facilitate business growth and development.
• Analyze data, identify areas for improvement, and implement solutions to optimize resource allocation and manage operating expenses.
• Determine access requirements to information within the express, domestic and ground operations teams to guarantee privacy and confidentiality based on sensitivity, classification, legal requirements and company policies, and pass to IT for implementation.
• Lead, mentor, and develop a team of operations staff, ensuring they are motivated, trained, and performing at their best.
• Establish and monitor KPIs to track operational performance, providing regular reports and analysis to senior management.
• Prepare and manage operational budgets, ensuring cost control and efficient resource allocation.
• Ensure all operational activities comply with relevant laws, regulations, and industry standards.
• Collaborate with other departments, suppliers, and stakeholders to ensure seamless operations and address any issues or concerns.
• Address and resolve operational issues and challenges promptly, implementing solutions to prevent recurrence.

Skills

Analytical thinking

Communication

Interpersonal skills

Leadership

Project management

Problem solving

Process improvement

Team leadership

Multitasking

Strategic thinking

Education

Bachelor’s degree in business administration

MBA or relevant advanced degree

Job description

The Senior Operations Manager at Aramex will oversee and manage the daily operations of the company, ensuring that all processes are efficient, effective, and aligned with organizational goals. This role is critical in driving operational excellence, optimizing performance, and leading a team to achieve high standards in service delivery and operational efficiency.

Job Description

• Develop and empower your team to consistently meet service level agreements (SLAs), exceed client expectations, and drive operational efficiency.
• Identify areas for improvement within existing operations, implement best practices, and lead initiatives to optimize processes and reduce costs.
• Lead and implement projects to streamline operations, optimize workflows, and achieve superior performance.
• Collaborate with sales to establish client expectations and ensure smooth delivery fulfillment
• Oversee ground, domestic, and express operations, ensuring compliance with all safety, security, and sustainability standards.
• Maintain positive relationships with local authorities and airlines to facilitate business growth and development
• Analyze data, identify areas for improvement, and implement solutions to optimize resource allocation and manage operating expenses effectively.
• Determine access requirements to information within the express, domestic and ground operations teams to guarantee privacy and confidentiality based on sensitivity, classification, legal requirements and company policies, and pass to IT for implementation.
• Lead, mentor, and develop a team of operations staff, ensuring they are motivated, trained, and performing at their best.
• Establish and monitor key performance indicators (KPIs) to track operational performance, providing regular reports and analysis to senior management.
• Prepare and manage operational budgets, ensuring cost control and efficient resource allocation.
• Ensure all operational activities comply with relevant laws, regulations, and industry standards.
• Collaborate with other departments, suppliers, and stakeholders to ensure seamless operations and address any issues or concerns.
• Address and resolve operational issues and challenges promptly, implementing solutions to prevent recurrence.

Job Requirements - Experience and Education

• Bachelor’s degree in business administration, Operations Management, or a related field. An MBA or relevant advanced degree is preferred.
• 7-9 years’ experience in operations management, with a proven track record of managing complex operations and leading teams.
• Experience in implementing and enforcing operational standards and procedures

Leadership Behaviors

Execution & Accountability

External focus

Growth mindset

Inclusion

Setting a clear direction

Simplification

Skills

Analytical Thinking

Communication Skills

Interpersonal And Relationship-Building Skills

Leadership And Coaching

Leadership Skills

Multitasking

Problem Solving

Process Improvement

Project Management

Strong Negotiation And Influencing Skills