Branch Operations Manager

Placements24; Stellenbosch; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work flexibility

Competitive salary

Medical & retirement benefits

Professional development

Job summary

Placements24 in Stellenbosch seeks a dynamic Branch Operations Manager to steer operational strategy and execution for the local facility. The role balances in-office leadership with remote responsibilities, driving efficiency, cost controls, and exceptional service for clients.

You will lead multidisciplinary teams, manage budgets, monitor KPIs, and report to senior management while upholding safety standards and company policies.

Qualifications

• Bachelor's degree required in business/admin field.
• 5–7 years of ops management experience, ideally in a branch/multi-site environment.
• Proven leadership and team management skills.
• Strong financial acumen with budgeting experience.
• Excellent problem-solving and decision-making capabilities.
• Ability to adapt to a hybrid work model with office/remote duties.

Responsibilities

• Oversee branch operations, staffing, resource allocation, and daily workflow.
• Lead, train, and motivate staff to meet performance targets and service standards.
• Develop and implement plans to improve efficiency, reduce costs and enhance customer satisfaction.
• Manage the branch budget and ensure resources are used effectively.
• Monitor KPIs and generate regular management reports.
• Ensure compliance with company policies, regulations, and health and safety standards.

Skills

Staff leadership

Budget management

Operational excellence

Hybrid work adaptability

KPI monitoring

Problem solving

Education

Bachelor's degree in Business Administration/Management

Job description

About the Role

Our client is looking for a dynamic Branch Operations Manager to lead the operational strategy and execution for their facility in Stellenbosch . This role is critical in ensuring the efficient and effective functioning of the branch, managing teams, optimizing processes, and delivering exceptional service to clients. You will be responsible for driving operational excellence, managing budgets, and fostering a positive and productive work environment, with a blend of in-office and remote flexibility. This is an exciting opportunity for a seasoned manager to shape the success of a key branch.

Key Responsibilities

• Oversee all aspects of branch operations, including staffing, resource allocation, and daily workflow.
• Lead, train, and motivate branch staff to achieve performance targets and maintain high service standards.
• Develop and implement operational plans to improve efficiency, reduce costs, and enhance customer satisfaction.
• Manage the branch budget, ensuring financial targets are met and resources are used effectively.
• Monitor key performance indicators (KPIs) and generate regular reports for senior management.
• Ensure compliance with company policies, industry regulations, and health and safety standards.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field.
• 5-7 years of experience in operations management, preferably within a branch or multi-site environment.
• Proven leadership and team management skills.
• Strong financial acumen and experience managing budgets.
• Excellent problem-solving and decision-making capabilities.
• Ability to adapt to a hybrid work model, balancing office presence with remote responsibilities.

Benefits

• Attractive salary with performance-based incentives.
• Comprehensive medical and retirement benefits.
• Paid time off and opportunities for professional development.
• Hybrid work flexibility promoting work-life balance.
• A dynamic and supportive team culture within a well-established organization.