Senior Operations Delivery Specialist – On-site

Hollywoodbets; Durban; Presencial; ZAR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

NTT DATA in Durban seeks a Senior Associate Technical Operations Specialist to support planning, coordinating and monitoring operational activities, ensuring services meet SLAs and client needs. You will work with service delivery teams to implement delivery models that improve efficiency and drive value for customers.

The role requires strong communication, analytical skills and ITIL knowledge, with experience in multi-cultural, fast-paced environments and the ability to manage escalations and

Formación

• Qualification in IT or Business Admin or related field is required.
• ITIL Foundation certification is required.
• CCNA is advantageous.
• Working technical network knowledge is expected.
• Security certification or experience in a security role is preferred.
• 3–5 years of relevant work experience.

Responsabilidades

• Manage shift roster and monitor operations metrics.
• Ensure proper shift handover and escalation handling.
• Monitor client escalations and maintain SLA compliance.
• Create dashboards for key metrics and foresee breaches.
• Identify risks and propose solutions to leadership.

Conocimientos

Customer service focus

Communication skills

Organizational skills

Problem solving

Delivery processes knowledge

Educación

Information Technology or Business Administration

ITIL foundation certification

CCNA advantageous

Working Technical Network Knowledge

Security related certification or worked experience

3-5 years worked experience

Descripción del empleo

NTT DATA in Durban seeks a Senior Associate Technical Operations Specialist to support planning, coordinating and monitoring operational activities, ensuring services meet SLAs and client needs. You will work with service delivery teams to implement delivery models that improve efficiency and drive value for customers.

The role requires strong communication, analytical skills and ITIL knowledge, with experience in multi-cultural, fast-paced environments and the ability to manage escalations and