IT Operations & Service Delivery Lead

The Shoprite Group Of Companies; Gauteng; On-site; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary package

Medical aid

Retirement fund contributions

Professional development

Annual bonuses

Uniforms and safety equipment

Employee recognition

Training in WMS

Job summary

NTT DATA is seeking an Operations Manager for the Randburg distribution center in Gauteng. The role leads end-to-end operational service delivery, guiding a team across warehouse and IT-enabled processes to meet SLAs and client expectations.

The role requires strong leadership, governance experience, and the ability to manage large, multi-technology operations with a focus on continual service improvement and risk mitigation.

Qualifications

• Bachelor's degree in IT/CS/Engineering or related field.
• ITIL Foundation certification required.
• ITIL Intermediate/Managing Professional is advantageous.
• Experience in Managed Services, IT Operations or Service Delivery in large enterprise environments.
• Proven experience managing multi-technology operations teams.

Responsibilities

• Own end-to-end operational service delivery across the Randburg accounts.
• Lead day-to-day client engagements, governance forums and escalations.
• Drive operational excellence across multiple technology towers.
• Manage operational risks, incidents and client escalations with executive updates.
• Coordinate and govern service delivery teams to meet SLAs and delivery targets.
• Maintain oversight of backlogs, SLA performance and service improvements.
• Support continuity planning, DR exercises and governance reviews.

Skills

Service delivery

Operational management

Stakeholder management

ITIL governance

Executive communication

Leadership & mentoring

Risk & incident mgmt

Reporting & analytics

Education

Bachelor's Degree in IT/CS/Engineering

ITIL Foundation Certification

ITIL Intermediate/Managing Professional

Operational Governance certifications

Tools

WMS software

ITSM tools

Security operations tools

Job description

NTT DATA is seeking an Operations Manager for the Randburg distribution center in Gauteng. The role leads end-to-end operational service delivery, guiding a team across warehouse and IT-enabled processes to meet SLAs and client expectations.

The role requires strong leadership, governance experience, and the ability to manage large, multi-technology operations with a focus on continual service improvement and risk mitigation.