On-Site Senior Operations Delivery Specialist

Ingrain; South Africa; On-site; ZAR 600,000 - 900,000; Full time

Job summary

NTT DATA in South Africa seeks a Senior Associate Technical Operations Specialist to support planning, coordinating and monitoring operational activities, ensuring service delivery aligns with approved plans and SLAs. The role focuses on improving service delivery and working with cross-functional teams to resolve client issues.

You will monitor metrics, manage escalations, and contribute to cost-effective, client-centric delivery while developing proficiency in delivery processes and

Qualifications

• Academic/degree in Information Technology or Business Administration or related field.
• ITIL Foundation certification is required.
• CCNA is advantageous; required security-related certification or experience is a plus.
• 3–5 years of worked experience in a similar or related role.

Responsibilities

• Supports planning, coordinating and monitoring operational activities to deliver on approved plans.
• Helps ensure services are delivered effectively and efficiently by following the services model.
• Monitors shift rosters and operations metrics; supports shift handover processes.
• Manages client escalations and balance client needs with strategic direction.
• Prepares and analyzes dashboards; identifies and resolves SLA breaches and gaps.
• Works with multiple service teams to resolve core client issues and risks.

Skills

Customer service focus

Communication skills

Organizational skills

Problem solving

Delivery processes knowledge

Cultural adaptability

Education

IT or Business Admin degree

ITIL Foundation Certification

Tools

Networking knowledge

Job description

NTT DATA in South Africa seeks a Senior Associate Technical Operations Specialist to support planning, coordinating and monitoring operational activities, ensuring service delivery aligns with approved plans and SLAs. The role focuses on improving service delivery and working with cross-functional teams to resolve client issues.

You will monitor metrics, manage escalations, and contribute to cost-effective, client-centric delivery while developing proficiency in delivery processes and