Senior Operations Analyst

Placements24; Durban; Hybrid; ZAR 720,000 - 1,100,000; Full time

Benefits offered by this job

Medical aid

Retirement contributions

Hybrid work model

Professional development

Durban office

Job summary

WhatJobs Direct in Durban, KwaZulu-Natal, ZA is seeking a Senior Operations Analyst to optimize processes, analyze complex data, and provide actionable insights for improving productivity and reducing costs. The role combines in-office collaboration with remote work in a hybrid setting.

The ideal candidate has 5+ years in operations analysis, strong Excel/SQL and BI skills, and a solid grasp of Lean or Six Sigma.

Qualifications

• Bachelor's degree in a related field.
• Minimum 5 years in operations analysis or a similar role.
• Experience analyzing large datasets and identifying operational trends.
• Strong analytical and problem-solving skills.
• Proficiency in Excel, SQL, and BI tools (Tableau/Power BI).
• Excellent communication and presentation skills.
• Experience working in a hybrid in-office/remote environment.
• Understanding of lean/six sigma is a plus.

Responsibilities

• Analyze operational data to identify trends, inefficiencies, and improvements.
• Develop and maintain KPIs to track operational performance.
• Create reports and dashboards to visualize data and insights.
• Provide recommendations for process optimization and cost reduction.
• Collaborate with operations teams to implement improvements.
• Conduct root cause analysis and propose solutions.
• Support strategic planning with data-driven insights.
• Ensure data accuracy and integrity in reporting.

Education

Bachelor's degree

Tools

Tableau

Power BI

Job description

About the Role

Our client, WhatJobs Direct, is looking for a highly analytical and detail-oriented Senior Operations Analyst to join their team in Durban, KwaZulu-Natal, ZA . This role is essential for optimizing operational efficiency, identifying process improvements, and providing critical insights into business performance. The Senior Operations Analyst will be responsible for analyzing complex operational data, developing performance metrics, and making recommendations to enhance productivity and reduce costs. We are seeking an individual with strong analytical skills, a solid understanding of operations management, and the ability to translate data into actionable strategies. This hybrid role offers the flexibility to work both in the office and remotely, fostering collaboration and work-life balance.

Key Responsibilities

• Analyze operational data to identify trends, inefficiencies, and areas for improvement.
• Develop and maintain key performance indicators (KPIs) to track operational performance.
• Create reports and dashboards to visualize operational data and insights.
• Provide recommendations for process optimization and cost reduction initiatives.
• Collaborate with operations managers and teams to implement operational improvements.
• Conduct root cause analysis for operational issues and propose solutions.
• Support strategic planning by providing data-driven insights into operational capabilities.
• Assist in the development and refinement of operational models and simulations.
• Ensure data accuracy and integrity for all operational reporting.
• Stay updated on industry best practices and emerging trends in operations analysis.

Requirements

• Bachelor's degree in Operations Management, Business Administration, Statistics, or a related field.
• Minimum of 5 years of experience in operations analysis, business analysis, or a similar role.
• Proven experience in analyzing large datasets and identifying operational trends.
• Strong analytical and problem-solving skills, with a keen eye for detail.
• Proficiency in data analysis tools such as Excel, SQL, and BI platforms (e.g., Tableau, Power BI).
• Excellent communication and presentation skills, with the ability to explain complex data simply.
• Experience working in a hybrid environment, balancing in-office and remote work.
• Understanding of operations management principles and best practices.
• Ability to work independently and manage multiple tasks effectively.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) is a plus.

Benefits

Our client offers a competitive salary and benefits package, including medical aid and retirement contributions. Employees benefit from professional development opportunities and a supportive work environment in Durban, KwaZulu-Natal, ZA . The hybrid work model provides flexibility. Our client is dedicated to employee growth and fostering a culture of continuous improvement and collaboration.