Senior Business Analyst - Operations Excellence

Placements24; Durban; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Annual leave

Study leave

Professional development

Team-building

Job summary

Placements24 is seeking an experienced Senior Business Analyst focused on Operations Excellence to join our Durban-based team. You will dissect client operational processes, identify bottlenecks, and design data-driven improvements that boost performance on-site with cross-functional colleagues.

You will map processes, define requirements, and support the implementation of new efficiencies, while measuring ROI and guiding stakeholders through change in a collaborative, client-facing consultancy

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Minimum of 4 years as a Business Analyst, consultancy preferred.
• Experience in process analysis, mapping, and improvement methodologies.
• Strong understanding of operational metrics and best practices.
• Excellent analytical and problem-solving skills with attention to detail.
• Ability to work on-site in Durban with client teams.

Responsibilities

• Analyze existing business processes to identify bottlenecks and optimization opportunities.
• Develop detailed process maps, requirements documentation, and functional specs.
• Collaborate with clients to define project scope, objectives, and deliverables.
• Facilitate requirements sessions with key stakeholders.
• Support implementation of new processes and systems, ensuring adoption.
• Measure and report ROI and operational gains from improvements.

Skills

Process mapping

Data-driven decision making

Stakeholder collaboration

Analytical thinking

On-site engagement

Education

Bachelor's degree in Business Administration

Bachelor's degree in Operations Management

Job description

About the Role

Our client, a prestigious Management Consultancy, is seeking an experienced Senior Business Analyst focused on Operations Excellence to join their dedicated team based in Durban . This role requires a sharp analytical mind to dissect client operational processes, identify inefficiencies, and propose data-driven solutions. You will be instrumental in driving significant improvements in client performance, working closely with cross-functional teams on-site to implement transformative changes. This is a fantastic chance to contribute to high-impact projects within a collaborative and supportive organizational culture.

Key Responsibilities

• Analyze existing business processes to identify bottlenecks, inefficiencies, and areas for optimization.
• Develop detailed process maps, requirements documentation, and functional specifications.
• Collaborate with clients to define project scope, objectives, and deliverables for operational improvement initiatives.
• Facilitate requirements gathering sessions and workshops with key business stakeholders.
• Support the implementation of new processes and systems, ensuring successful adoption and integration.
• Measure and report on the impact of implemented solutions, demonstrating ROI and operational gains.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related discipline.
• Minimum of 4 years of experience as a Business Analyst, preferably within a consultancy or client-facing role.
• Proven track record in process analysis, mapping, and improvement methodologies.
• Strong understanding of operational best practices and performance metrics.
• Excellent analytical and problem-solving skills, with meticulous attention to detail.
• Ability to work effectively on-site in Durban and engage collaboratively with client teams.

Benefits

• Competitive annual remuneration package.
• Comprehensive medical aid and retirement fund contributions.
• Generous annual leave and opportunities for paid study leave.
• Professional development opportunities and support for relevant certifications.
• Vibrant office environment and team-building activities in Durban .