Senior Monitoring Control Centre Lead

Tracker South Africa; Randburg; Vor Ort; Vollzeit

Zusammenfassung

A leading automotive security company is seeking a Senior Operator to work in their Control Centre in Randburg. The ideal candidate will demonstrate exceptional customer service skills and possess a strong knowledge of Volvo vehicles. Responsibilities include handling customer interactions and ensuring service standards are met. A Grade 12 qualification, PSIRA Grade E, and at least 2 years in customer service are required. The job involves shift work, and a valid driver's license is necessary.

Qualifikationen

• Grade 12 or an equivalent NQF level 4 Qualification.
• PSIRA Grade E Active.
• 2 years’ experience in customer service delivery industry.

Aufgaben

• Plan, organise, and control work environment to achieve objectives.
• Ensure VOLVO Customer Service Standards are maintained.
• Dealing with VOLVO stolen vehicle recovery.

Kenntnisse

Customer service delivery

Excellent listening skills

Communication

Technical knowledge of Volvo vehicles

Emotional regulation

Ausbildung

Grade 12 or equivalent NQF level 4

PSIRA Grade E

Tools

MS Office

Jobbeschreibung

A leading automotive security company is seeking a Senior Operator to work in their Control Centre in Randburg. The ideal candidate will demonstrate exceptional customer service skills and possess a strong knowledge of Volvo vehicles. Responsibilities include handling customer interactions and ensuring service standards are met. A Grade 12 qualification, PSIRA Grade E, and at least 2 years in customer service are required. The job involves shift work, and a valid driver's license is necessary.