Senior Monitoring & Control Centre Operator, 12-Hour Shifts

Tracker South Africa; Randburg; Sur place; ZAR 320 000 - 420 000; Plein temps

Résumé du poste

Tracker South Africa seeks a Senior Operator for the Volvo on Call (VOC)/Bureau/Susan monitoring Control Centre at our MCC in Johannesburg. The successful candidate will deliver exceptional customer service, manage incidents, and liaise with customers during critical situations.

Responsibilities include monitoring VOLVO services, resolving disputes, and working in a disciplined, shift-based environment. A Grade 12, PSIRA Grade E, and 2 years of customer service experience are required, with MS

Qualifications

• Grade 12 or equivalent qualification
• PSIRA Grade E Active
• At least 2 years’ experience in customer service delivery
• Call centre experience is an added advantage
• Proficiency in MS Office
• Must have a driver’s license and reliable transport

Responsabilités

• Operate and monitor control centre functions in VOC/Bureau/Susan environments
• Plan, organise and control own work to meet targets and daily objectives
• Listen actively, analyse information and communicate clearly
• Present information accurately in written and verbal form
• Maintain Volvo customer service standards and handle disputes professionally
• Assist with fleet-related bureau services and SVR selling to customers
• Coordinate with NECC when handing over important incidents
• Maintain accurate shift administration and documentation
• Demonstrate emotional intelligence and resilience under pressure

Connaissances

Customer service

Communication

Emotional intelligence

Stress resilience

Shift work

Formation

Grade 12 / NQF 4

Outils

MS Office

Description du poste

Tracker South Africa seeks a Senior Operator for the Volvo on Call (VOC)/Bureau/Susan monitoring Control Centre at our MCC in Johannesburg. The successful candidate will deliver exceptional customer service, manage incidents, and liaise with customers during critical situations.

Responsibilities include monitoring VOLVO services, resolving disputes, and working in a disciplined, shift-based environment. A Grade 12, PSIRA Grade E, and 2 years of customer service experience are required, with MS