Senior Manager, Last-Mile Strategy & Operations

Amazon Commercial Services (South Africa) (Pty) Ltd; Cape Town; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Amazon Commercial Services (South Africa) (Pty) Ltd in Cape Town seeks a Senior Manager to own and drive complex last mile relationships, define strategies that create shared value, and deliver tailored recommendations that improve cost and experience for partners and customers. You will lead high-impact initiatives, influence cross-functional priorities, and set the standard for management best practices.

Your role involves mentoring account teams, balancing short-term needs with long-term

Qualifications

• Bachelor's degree required.
• Experience working with partners through account, product or program management and business development engagements.
• Experience interpreting data and making business recommendations across leadership and cross-functional teams.
• Fluent in written and spoken English.
• 7+ years work experience in Consulting, Process design/improvement, Last mile optimization, Supply Chain.

Responsibilities

• Define last mile delivery strategies and priorities aligned with senior leadership, delivering tailored recommendations that improve cost, partner and customer experiences across your portfolio.
• Manage complex, cross-organizational account initiatives by identifying gaps between teams, processes, and plans — then driving clarity and resolution to keep projects on track.
• Analyze business metrics and economic trends to uncover growth opportunities, making smart trade-offs between short-term account needs and long-term strategic goals.
• Drive enhancements to standard operating procedures and playbooks, contributing to cadenced reporting and narratives that you present effectively to Directors and senior stakeholders.
• Mentor and develop fellow account managers through constructive feedback, peer assessments, and sharing best practices.

Skills

English fluency

Strategic thinking

Relationship management

Data-driven decision making

Education

Bachelor's degree

Job description

Amazon Commercial Services (South Africa) (Pty) Ltd in Cape Town seeks a Senior Manager to own and drive complex last mile relationships, define strategies that create shared value, and deliver tailored recommendations that improve cost and experience for partners and customers. You will lead high-impact initiatives, influence cross-functional priorities, and set the standard for management best practices.

Your role involves mentoring account teams, balancing short-term needs with long-term