Delivery Operations Programs Lead — Last Mile

Amazon Inc.; South Africa; On-site; ZAR 1,000,000 - 1,500,000; Full time

Job summary

Amazon in South Africa is seeking a Transportation Operations Program Manager to drive cross-functional programs across last-mile operations, ensuring timely program launches and high-quality delivery outcomes for customers.

You will collaborate with Safety, Engineering, Capacity Planning, Human Resources, and Delivery Experience to meet business objectives, while partnering with Fulfillment, Supply Chain, and Finance to maintain daily operations.

Qualifications

• 2+ years of employee and performance management experience.
• 3+ years of program or project management experience.
• Experience in transportation or supply chain within a high-volume logistics, manufacturing or engineering environment.
• Experience developing operational metrics.

Responsibilities

• Own the deployment of continuous-improvement initiatives for network standards, working with delivery stations, delivery partners, fulfilment centres, and customer service teams to provide a best-in-class delivery experience, speed, and cost structure.
• Support demand and capacity planning — partner with Delivery Experience (DEX), Supply Chain, Fulfillment, Finance, and Planning to determine short, medium and long-term future demand for transportation and delivery resources.
• Manage the operational relationship across delivery partners — resolving operational issues, driving standard-work compliance and performance, and supporting commercial and contractual requirements where needed
• Build and run reporting mechanisms —develop reports and mechanisms that manage operational performance

Skills

People management

Program management

Logistics operations

Operational metrics

Education

Bachelor's degree or equivalent

Job description

Amazon in South Africa is seeking a Transportation Operations Program Manager to drive cross-functional programs across last-mile operations, ensuring timely program launches and high-quality delivery outcomes for customers.

You will collaborate with Safety, Engineering, Capacity Planning, Human Resources, and Delivery Experience to meet business objectives, while partnering with Fulfillment, Supply Chain, and Finance to maintain daily operations.