Senior Manager: Digital

Nedbank; Johannesburg; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Nedbank is seeking a Senior Manager: Digital to lead strategy, design and delivery of innovative digital experiences for BCB clients and colleagues in Johannesburg. You will drive a measurable digital roadmap, align business outcomes with technology, and champion data-driven solutions.

Join a high-performing team to foster talent, scale digital capabilities, and deliver value at speed through secure, intuitive journeys, platform migration and continuous improvement.

Qualifications

• Matric / Grade 12 / National Senior Certificate
• Advanced Diploma/National 1st Degree in Commerce, Business, IT, Digital, Engineering or related discipline
• Postgraduate qualification in business, digital, product management or related field (preferred)
• SAFe or equivalent agile/product certification; product management, design thinking, business analysis, change or digital analytics certification (preferred)

Responsibilities

• Translate BCB strategy and client insight into a digital channel vision and multi-year roadmap.
• Own end-to-end digital journeys from onboarding to servicing and support; improve usability and accessibility.
• Develop and maintain business cases, benefit frameworks and prioritisation models for investment decisions.
• Lead product backlog, define outcomes, scope, features and acceptance criteria.
• Coordinate with product owners, architecture and delivery teams for releases and readiness.
• Lead and develop digital product talent and promote high-performance culture.
• Identify and test emerging capabilities, including AI-enabled experiences and personalisation.

Skills

Digital strategy

Roadmap ownership

Cross-functional leadership

Product management

Business analysis

Future thinking

Coaching

Digital acumen

Education

Advanced Diploma or National First Degree in Commerce/IT/ Digital

Job description

To lead the strategy, design, prioritisation, delivery and commercialisation of BCB digital channels and journeys, ensuring that client and colleague needs are translated into secure, scalable and intuitive digital capabilities. The role is accountable for maximising value from digital investment through disciplined roadmap management, cross-functional execution, adoption, migration, experience optimisation and measurable benefits realisation.

The role supports BCB’s ambition to simplify and digitize, grow the customer base, use data and insights proactively, and build a winning culture. It must connect technical delivery to business outcomes, with particular emphasis on digital self-service, seamless onboarding and servicing, platform migration, personalisation, straight-through processing, channel relevance and quantified value

Why Join Our Team

Join Nedbank Business and Commercial Banking as a Senior Manager: Digital and play a pivotal role in shaping the future of digital banking. This is an exciting opportunity to lead the strategy, design and delivery of innovative digital experiences that simplify banking for our clients and empower colleagues through seamless, data-driven solutions. Working alongside diverse business and technology teams, you will drive meaningful transformation, influence strategic investment decisions, champion innovation including AI-enabled capabilities, and deliver measurable business impact while leading and developing high-performing digital talent. If you are passionate about digital innovation, client experience and creating value at scale, this role offers the platform to make a lasting difference.

Job Responsibilities

Digital strategy and roadmap

• Translate BCB strategy and market/client insight into a coherent digital channel vision, target experience and prioritised multi-year roadmap. Maintain traceability from strategic outcomes to epics, features, releases and benefits

Client journey and experience ownership

• Own end-to-end digital journeys across discovery, onboarding, transacting, investing, servicing and support. Use voice of client, behavioural data, research and service feedback to identify friction and continuously improve usability and accessibility.

Business case and investment prioritization

• Develop and maintain business cases, benefit frameworks and prioritisation models to support investment decisions and ensure delivery of measurable commercial, operational and customer outcomes.

Product and backlog leadership

• Define outcomes, scope, features and acceptance criteria. Prioritise the backlog using client value, commercial impact, risk, dependencies and delivery capacity. Lead planning, iteration/release reviews and roadmap communication.

Delivery orchestration

• Partner with product owners, technology product owners, architecture, design and delivery teams to coordinate objectives, dependencies, testing, operational readiness and releases. Remove impediments and elevate material trade-offs early.

Leadership and capability building

• Lead and develop digital product talent, including coach product owners, business analysts and designers, establish clear accountability, promote experimentation and create a high-trust, high-performance, client-obsessed culture.

Innovation and future readiness

• Identify and test emerging capabilities, including AI-enabled experiences, personalisation, search and automation. Scale only where client value, controls, data readiness and business viability are demonstrated.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Essential Qualifications: Advanced Diploma or National First Degree in Commerce, Business, Information Technology, Digital, Engineering or a related discipline.
• Preferred Qualification: Postgraduate qualification in business, digital, product management or a related field.

Preferred Certifications

• Preferred certifications: SAFe or equivalent agile/product certification; product management, design thinking, business analysis, change or digital analytics certification.

Minimum Experience Level

• 5-7 years industry exposure: Strong knowledge of banking or financial services, digital channels, client servicing, payments and/or deposits is preferred.

Technical / Professional Knowledge

• Implementing strategic plan
• Business Acumen
• Product management
• Business Analysis
• Strategic planning
• Industry Knowledge
• Business Communication
• Future Thinking
• Thriving in Ambiguity
• Coaching
• Ignite Passion
• Digital Acumen
• Technical/Professional Knowledge and Skills