Head: Digital

Nedbank; Johannesburg; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Nedbank is seeking a senior leader to drive the Business and Commercial Banking digital strategy, channels and client experience in South Africa. You will define the digital vision, roadmap and journeys across onboarding, servicing, payments, lending and investments to position Nedbank as the leading digital bank for businesses.

The role emphasizes transforming digital from a service channel into a growth engine, enabling client acquisition, transactional primacy, ecosystem participation and

Qualifications

• Matric / Grade 12 / National Senior Certificate is required.
• Advanced Diplomas/National 1st Degrees are required.
• Bachelor's Degree in Business Management, Commerce, Information Systems, Digital Strategy, Technology Management, or a related field is preferred.
• A postgraduate qualification such as an Honours, MBA, Master's degree, or equivalent leadership qualification will be advantageous.

Responsibilities

• Lead Digital Strategy and Platform Leadership across initiatives.
• Drive Digital Client Acquisition and Relationship Growth.
• Own Digital Experience and Journey ownership.
• Support Commercial and Ecosystem Growth through partnerships.
• Steer Digital Transformation and Innovation with a digital-first mindset.
• Accountable for Commercial, Risk and Delivery outcomes.
• Develop product roadmaps and participate in product approvals.

Skills

Product management

Information technology

Digital culture

Business process

Networking

Organisational systems

Agile concepts

Execution

Driving innovation

Building customer relationships

Culture of trust

Education

Matric / Grade 12 / National Senior Certificate

Advanced Diplomas/National 1st Degrees

Bachelor's Degree in Business Management, Commerce, Information Systems, Digital Strategy, Technology Management, or related field

Postgraduate qualification (Honours, MBA, Master's)

Job description

Lead the Business and Commercial Banking digital strategy, digital channels and client experience ecosystem to establish Nedbank as the leading digital bank for businesses in South Africa.

Accountable for defining and executing the digital vision, roadmap and customer journeys across onboarding, servicing, payments, transactional banking, investments, lending and value-added services. Drive the adoption of digital channels as the primary engagement platform for clients while improving client experience, operational efficiency, revenue growth and relationship depth.

The role is responsible for transforming digital from a service channel into a strategic growth engine that enables client acquisition, transactional primacy, investment growth, ecosystem participation and data-driven personalization across the entire client lifecycle.

Job Responsibilities

• Digital Strategy and Platform Leadership
• Digital Client Acquisition and Relationship Growth
• Digital Experience and Journey Ownership
• Commercial and Ecosystem Growth
• Digital Transformation and Innovation
• Commercial, Risk and Delivery Accountability
• Execute innovation and transformation strategy with a digital-first approach.
• Drive innovation through partnerships.
• Support payment and innovation teams.
• Manage operational and product risks.
• Develop product roadmaps.
• Participate in product approval processes.
• Coordinate commercialization and onboarding initiatives.
• Influence development of skilled payment professionals.
• Manage revenues, expenses and net income for initiatives.
• Train and update Product Managers.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor's Degree in Business Management, Commerce, Information Systems, Digital Strategy, Technology Management, or a related field.
• A postgraduate qualification such as an Honours, MBA, Master's degree, or equivalent leadership qualification will be advantageous.

Minimum Experience Level

• 7 -10 years experience in Product Management and/or Product Development, Payments and Innovation, New technology developments, Payments/Banking Products

Technical / Professional Knowledge

• Product management
• Information technology
• Digital Culture
• Business Process
• Networking
• Organisational systems
• Agile Concepts
• Execution
• Driving Innovation
• Building Customer Relationships
• Creating a Culture of Trust

Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).