Job summary
A dynamic skin care company is seeking a skilled Senior IT Technician to join their IT team, providing high-level technical support. Responsibilities include troubleshooting hardware, software, and network issues, supporting enterprise applications like Power Apps and O365, and ensuring the security of IT infrastructure. Ideal candidates have a degree in Information Systems, relevant certifications, and 4-6 years of experience in a senior role. Excellent communication skills and teamwork are essential.
Qualifications
- 4-6 years of experience in a similar, senior role.
- Preferred experience with hypervisors, servers, managed switches, and firewalls.
- Desktop support experience required.
Responsibilities
- Provide advanced technical support within 48-hour closure time.
- Perform root cause analysis during troubleshooting.
- Ensure the security and integrity of the company's IT infrastructure.
Skills
IT Support
TCP IP Knowledge
Technical understanding of IT network infrastructures
Excellent communication skills
Education
Degree in Information Systems or related IT field
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Windows Server Hybrid Administrator
Microsoft 365 Certified: Enterprise Administrator Expert
Tools
Power Apps
O365 Administration
Azure