Senior IT Systems Engineer

Foreign Venture Group (The FVG); South Africa; Remote; ZAR 1,481,000 - 1,975,000; Full time

Benefits offered by this job

Remote work

North American client exposure

Professional development

Leadership opportunities

Job summary

Foreign Venture Group (The FVG) is seeking a Senior IT Systems Engineer to join our MSP-focused client IT team. This remote, full-time role supports North American clients, handling complex Level 3 issues across Microsoft 365, Azure, Entra ID, and networking.

The position offers growth into technical leadership and mentoring of offshore resources. You will work independently, communicate clearly with clients, and contribute to secure, reliable IT environments while maintaining strong

Qualifications

• 5+ years IT experience, including MSP background.
• Independent troubleshooting of complex Level 3 issues.
• Strong English communication with North American clients.
• Hands-on with Microsoft 365, Azure, Entra ID, Intune, AD, and Windows Server.

Responsibilities

• Diagnose, troubleshoot, and resolve Level 3 issues across multiple client environments.
• Own incidents from investigation to resolution and documentation.
• Provide Level 1–2 support to maintain service quality and performance.
• Mentor Level 1–2 staff as offshore team grows and establish standards.

Skills

MSP experience

Level 3 support

Microsoft 365

Azure

Entra ID

Intune

Active Directory

Windows Server

Networking

Cybersecurity

PowerShell

RMM / PSA

English communication

Tools

Autotask

IT Glue

RMM platforms

PSA platforms

Job description

Employment Type: Full-Time

Work Arrangement: 100% Remote

Working Hours: Primarily Mountain Time (MT) business hours

Experience Required: 5+ years in IT, including at least 3 years in a Managed Service Provider (MSP) environment

About the Role

We are looking for an experienced Senior IT Systems Engineer with a strong technical generalist background to join our client's growing IT team.

This role is ideal for someone who has extensive experience working in a Managed Service Provider (MSP) environment and can independently manage complex Level 3 technical issues across multiple client environments.

The successful candidate will have broad expertise across Microsoft technologies, cloud infrastructure, endpoint management, networking, cybersecurity, and IT systems administration. They should be comfortable taking ownership of technical issues from initial troubleshooting through resolution, while also providing Level 1 and Level 2 support when needed.

This is a hands-on technical role for someone who can work independently, communicate confidently with North American clients, and contribute to maintaining reliable and secure IT environments.

There is also an opportunity for the successful candidate to grow into a technical leadership position, mentoring and supporting additional offshore IT resources as the team expands.

Key Responsibilities

• Independently diagnose, troubleshoot, and resolve complex Level 3 technical issues across multiple client environments.
• Take full ownership of technical incidents from initial investigation through resolution and documentation.
• Provide Level 1 and Level 2 technical support when required to maintain service quality and team performance.
• Minimize unnecessary escalations to the Canadian technical team by independently resolving advanced technical issues.
• Identify recurring technical problems and recommend long-term solutions.

2. Systems Administration & Infrastructure Management

• Administer and maintain Microsoft 365, Azure, Entra ID, Active Directory, and Windows Server environments.
• Manage user accounts, permissions, group policies, access controls, and endpoint configurations.
• Configure, monitor, and troubleshoot networks, servers, workstations, and cloud-based infrastructure.
• Support endpoint management and device deployment using Microsoft Intune and related tools.
• Maintain reliable IT systems through proactive monitoring, maintenance, and troubleshooting.

3. Networking, Security & Backup Management

• Troubleshoot network connectivity, VPNs, firewalls, routers, switches, and related infrastructure.
• Support cybersecurity measures, endpoint protection, Microsoft Defender, and access management.
• Monitor and maintain backup systems, perform backup verification, and assist with disaster recovery processes.
• Identify vulnerabilities, potential security risks, and infrastructure issues, and implement appropriate remediation measures.

4. IT Operations & Documentation

• Work with RMM and PSA platforms to manage tickets, monitor systems, and maintain service delivery.
• Maintain accurate technical documentation, configurations, troubleshooting procedures, and client records.
• Use PowerShell and automation tools to streamline repetitive IT tasks and improve operational efficiency.
• Follow established IT service management processes and maintain clear communication throughout ticket resolution.
• Communicate directly with North American clients to understand technical issues, provide updates, and explain solutions.
• Maintain excellent customer service and ensure technical matters are handled professionally.
• Collaborate with the Canadian technical team on escalated or business-critical matters when necessary.
• Provide technical guidance and recommendations to improve client IT environments.

6. Potential Technical Leadership

• Mentor and provide technical guidance to Level 1 and Level 2 support resources as the offshore team grows.
• Help establish technical standards, troubleshooting processes, and documentation practices.
• Support knowledge sharing and contribute to improving the overall technical capabilities of the team.
  

Required Qualifications & Experience

• At least 5 years of professional IT experience, including a minimum of 3 years working in a Managed Service Provider (MSP) environment.
• Strong technical generalist background with experience supporting multiple client environments.
• Demonstrated ability to independently troubleshoot and resolve complex Level 3 technical issues.
• Strong hands-on experience with:
• Microsoft 365 administration
• Azure and Microsoft Entra ID
• Microsoft Intune and endpoint management
• Windows Server and Active Directory
• Networking, including TCP/IP, DNS, DHCP, VPNs, firewalls, and routing
• Cybersecurity and endpoint protection
• Backup management and disaster recovery
• RMM and PSA platforms
• PowerShell scripting and automation
• Excellent spoken and written English communication skills.
• Confident communicating directly with North American clients.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to work independently, manage competing priorities, and take ownership of technical issues.

Preferred Technical Experience

Experience with any of the following platforms and tools will be considered an advantage:

• Autotask
• IT Glue
• Other comparable RMM, PSA, documentation, and network management platforms.

Ideal Candidate Profile

We are looking for someone who:

• Has a strong hands-on technical foundation rather than being focused exclusively on architecture, management, or cybersecurity.
• Is comfortable handling complex technical issues independently without relying heavily on escalation.
• Has experience supporting multiple businesses and diverse IT environments within an MSP.
• Demonstrates ownership, accountability, and a proactive approach to problem-solving.
• Can communicate technical information clearly to both technical and non-technical stakeholders.
• Is interested in growing into a senior technical or team leadership position over time.

What We Offer

• Opportunity to work with North American clients and diverse IT environments.
• A hands-on technical role with significant ownership and responsibility.
• Opportunities for professional development and potential technical leadership growth.
• A collaborative environment with opportunities to help build and mentor a growing offshore technical team.