Senior IT Service Delivery Program Lead (ITIL/ITSM)

Placements24; LegKraal Gate; On-site; ZAR 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Competitive salary package

Medical insurance

Career development opportunities

On-site work in Mahikeng

Company holidays

Job summary

Placements24 is seeking a seasoned Program Manager to lead IT Service Delivery initiatives in Mahikeng, North West. The role oversees multiple IT projects within a program, ensuring timely delivery and alignment with strategic objectives.

You will drive governance, roadmaps, budgets, and resource plans, coordinating across teams and stakeholders to optimize service quality and performance.

Qualifications

• Minimum of 7 years of experience in program or project management with IT service delivery focus.
• Proven track record of managing large-scale IT programs with multiple concurrent projects.
• Strong understanding of IT Service Management (ITSM) frameworks like ITIL.
• Excellent leadership, communication, and stakeholder management skills.
• Experience in budgeting and resource allocation for programs.
• On-site work in Mahikeng, North West is required.

Responsibilities

• Oversee multiple inter-related IT projects within a program aimed at improving service delivery.
• Define program governance, standards, and alignment with business objectives.
• Develop and manage program roadmaps, budgets, and resource plans.
• Identify, track, and manage program-level dependencies, risks, and issues.
• Coordinate across project managers and IT functions to deliver outcomes.
• Communicate program status and decisions to senior stakeholders.
• Promote ITSM best practices (e.g., ITIL) across the program.

Skills

Program management

ITSM leadership

Leadership

Stakeholder management

Budget & resources

Education

Bachelor's degree in IT/CS/BA

PMP

PgMP

ITIL Expert

Tools

ServiceNow

Jira

MS Project

Job description

Placements24 is seeking a seasoned Program Manager to lead IT Service Delivery initiatives in Mahikeng, North West. The role oversees multiple IT projects within a program, ensuring timely delivery and alignment with strategic objectives.

You will drive governance, roadmaps, budgets, and resource plans, coordinating across teams and stakeholders to optimize service quality and performance.